ABOUT QUINCE
Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.
OUR CULTURE
Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
- We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
- Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
- Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
THE ROLE
Senior Human Resources Manager
As our Senior HR Manager, you'll lead HR for our warehouse facility, supporting a warehouse (starting around 250, growing up to 450 this year) hourly, temp, and full-time employees. You'll own strategy and execution, driving workforce planning, employee relations, compliance, and hourly engagement while handling hands-on HR needs. This is an onsite role, embedded in the daily rhythm of the facility with a deep focus on safety, performance, and operational partnership. You will report to the Director, People – North America.
RESPONSIBILITIES
- Serve as the onsite HR lead and business partner to warehouse leadership
- Own employee relations, compliance, and investigations as they relate to on-site staff
- Partner on workforce planning, staffing models, and shift-based org design
- Support onsite leadership in designing and executing performance incentives, org design, and enabling functions that support the team
- Translate Quince-wide onboarding, offboarding, and training norms for frontline teams
- Ensure compliance with local, state, and federal labor laws, including OSHA and wage/hour regulations
- Drive engagement, retention, and recognition programs tailored to hourly teams
- Analyze trends and use data to inform action on turnover, absenteeism, and performance
REQUIREMENTS
- 6-10+ years in an HR Manager or HRBP role, with experience supporting a warehouse operations function onsite
- 2+ years HR experience in a distribution center or manufacturing environment
- Strong understanding of labor law, compliance, and relevant workforce dynamics
- Proven track record managing ER, investigations, and frontline performance issues
- Hands-on and proactive, comfortable balancing day-to-day HR operations with strategic planning
- Clear communicator with the ability to influence frontline leaders and build trust across shifts
- Bilingual (English/Spanish) a plus
PHYSICAL REQUIREMENTS:
- Lifting up to 25 pounds
- Standing and walking throughout the entirety of your shift
- Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects
Pay Range: $125,800 - $130,641
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Skills Required
- 6–10+ years in an HR Manager or HR Business Partner role
- Experience supporting a warehouse operations function onsite
- 2+ years of HR experience in a distribution center or manufacturing environment
- Strong understanding of labor law, compliance, and workforce dynamics
- Proven experience managing employee relations, investigations, and frontline performance issues
- Hands-on and proactive approach to balancing daily HR operations with strategic planning
- Clear communication skills and ability to influence frontline leaders and build trust across shifts
- Bilingual English and Spanish
- Ability to lift up to 25 pounds
- Ability to stand and walk throughout the entire shift
- Ability to bend, twist, or kneel for lifting or maneuvering objects
What We Do
We started Quince to challenge the existing idea that nice things should cost a lot. Our mission is simple: create an item of equal or greater quality than the leading luxury brands at a much lower price. We did this by revising every part of a traditional retailer's playbook. We cut out all the middlemen and managed every element of the item's creation ourselves, including packaging and transportation. The end result: Quince goods are incredibly high quality, made in a sustainable way, and sold at radically lower prices. We hope you’ll compare our products with any premium branded ones, and see why our customers rate Quince so highly. Quince has raised $65 MM from Insight, Founders Fund, 8VC, Basis Set Ventures., and Luggard Road.
