As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for people living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and excited to bring on world-class talent to help shape the next chapter of our growth journey.
EarnIn is becoming an AI-native company, embedding AI agents into how we build, analyze, and operate across every function. Teams use AI Agents to move from ideas to execution faster. By letting agents handle repetitive tasks, our people can focus on judgment, creativity, and hard problems. We pair this experimentation with the strict review and security guardrails our regulated financial environment requires, always keeping a focus on privacy and the people who rely on our products.
As a company, we are becoming AI-native, and we encourage you to use AI tools throughout much of your interview process. If you use AI during the live interview, just say so; a quick, natural mention of how it helped and why you are using it is all we need. What we're evaluating is your judgment, reasoning, and ability to own and defend your work, not whether AI was involved. Some rounds, particularly those focused on your career history and past experiences, will not allow the use of AI, and we'll let you know of those in advance. When in doubt, ask your recruiter or interviewer directly.
POSITION SUMMARY
We are looking for a Senior HR Generalist to join our People Operations team in Mexico City as both a hands-on contributor and a thought partner. You will help build and maintain the policies, SOPs, and programs that keep our global People team running well. You will also step back regularly to ask how we can improve our workflows and bring recommendations to do so. You bring a systems thinking mindset. You see how people, processes, vendors, and tools connect, and you are equally comfortable completing a tactical task and redesigning the process behind it. You have broad experience across HR and People Operations, and you use AI as a natural part of how you work and help others do the same. You will also support people initiatives such as new platform rollouts and performance cycle coordination. A smaller share of your time will go to hands-on People Operations support, such as Workday updates, onboarding, and offboarding, in partnership with our managed benefits services provider, People Partners, and the People Operations team. The mix will shift as our systems, vendors, and priorities change, so we are looking for someone who is energized by that flexibility. This is a hybrid role based in our Mexico City office, with 2 days on-site per week.
WHAT YOU'LL DO
Thought Partnership and Systems Thinking- Act as a thought partner to People Operations leadership on how our workflows, systems, and vendor partnerships should work as we scale, bringing recommendations and not only observations
- Map end-to-end processes (for example, benefits, leave, onboarding, offboarding, and the help desk), identify handoffs, failure points, and manual steps, and design and implement improvements, using automation and AI where they make the work faster or more reliable
- Use patterns from requests, cases, and audit findings to spot trends, prioritize improvements, and make the case for change
- Help define how work is divided between the internal team, our managed services provider, and People Partners, and document who does what so requests land in the right place
- Evaluate new tools, vendors, and automation opportunities across People Operations, and help decide where AI or process change will have the most impact
- Draft, maintain, and interpret HR policies and guidelines in partnership with our People Partners, and keep them consistent across locations as our global footprint grows
- Build and maintain SOPs, wikis, and knowledge base content, structured so processes can be repeated and handed off and so AI-assisted self-service can answer employee questions accurately
- Support HR compliance, including reporting and filings, audit and regulatory inquiries, and keep documentation audit-ready
- Monitor changes in employment laws and regulations across our locations, and work with Legal and People Partners to update policies and processes
- Review recurring People Operations processes for compliance gaps, such as leave, I-9 and E-Verify, and recordkeeping, and recommend controls and fixes
- Provide project management support for new People systems and platform rollouts, including requirements gathering, vendor coordination, testing and quality checks, system integration, launch communications, and post-launch support
- Coordinate People programs such as the performance and promotion cycles, including timelines, templates, manager communications, calibration logistics, and tracking
- Partner with People Partners, Legal, Finance, and IT on change management, launch communications, and manager and employee enablement for new programs and policies
- Maintain project trackers and build recurring People reporting (for example, workforce, leave, and compliance reports), share insights with stakeholders, and raise risks and dependencies early
- Process and validate onboarding, offboarding, and employee data changes in Workday, including manual steps when integrations fail, and flag root causes so they can be fixed at the source
- Triage People Help Desk and ad hoc requests in partnership with the People Ops team, resolve what you can, route the rest to the right owner, and use knowledge base content and AI-assisted tools to answer common questions faster and more consistently
- Support day-to-day benefits, leave, and absence questions in partnership with our managed benefits services provider and People Operations team, and serve as a knowledgeable resource for employee questions on a global scale
- Partner with People Partners so that tactical work is handled efficiently and does not fall to them, freeing their time for business partnering
- Flex across priorities as needs change and provide coverage for teammates when they are out
- Support and guide less experienced teammates through work reviews, documentation, and knowledge sharing, including sharing reusable prompts and workflows, reviewing AI-generated output critically, and being transparent about where AI was used
WHAT WE'RE LOOKING FOR
- 5+ years of experience across a broad range of HR and People Operations work (for example, HR generalist, HR operations, benefits and leave, HRIS, onboarding, and programs), ideally in a fast-growing, global, or technology company
- A systems thinking approach: you can map a process, find the root cause of a recurring problem, and redesign the workflow, and you can move comfortably between tactical execution and strategic thinking
- Working knowledge of an HRIS (Workday preferred), including reporting and troubleshooting data and integration issues
- In-depth knowledge of HR policy, employment laws, and compliance requirements, with global experience a plus
- Experience writing, maintaining, and improving SOPs, policies, and knowledge base content
- Experience managing HR programs and projects end to end with minimal guidance, including requirements, stakeholder alignment, and change management
- Strong reporting and data skills, including building recurring reports and audit-ready records
- Practical AI fluency: you use AI tools as part of your everyday work, have built or adapted repeatable prompts or workflows, and check outputs before relying on them
- Clear written and spoken communication in English (Spanish is a plus), with the ability to share recommendations with leaders and build trust with employees, managers, vendors, and external partners
- Strong attention to detail and follow-through, and sound judgment when handling confidential information
- Self-starter who can prioritize competing requests, work through ambiguity, and ask for help at the right time
- Ability to work from our Mexico City office at least two days per week
- Occasional travel to California for in-person team events
- Experience working with managed benefits services providers or a PEO
- Working knowledge of global benefits and leave administration, including carriers, brokers, enrollments, and census files
- Experience building automations or agents with AI tools
- Experience building dashboards or working with SQL
#LI-Hybrid
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
Skills Required
- 5+ years of experience across broad HR and People Operations functions
- Experience in HR generalist, HR operations, benefits and leave, HRIS, onboarding, or HR programs
- Systems thinking and ability to map processes, identify root causes, and redesign workflows
- Working knowledge of an HRIS; Workday preferred, including reporting and troubleshooting data and integration issues
- In-depth knowledge of HR policy, employment laws, and compliance requirements
- Experience writing, maintaining, and improving SOPs, policies, and knowledge base content
- Experience managing HR programs and projects end to end with minimal guidance
- Strong reporting and data skills, including recurring reports and audit-ready records
- Practical AI fluency, including repeatable prompts or workflows and validation of AI outputs
- Clear written and spoken English communication
- Strong attention to detail, follow-through, and judgment with confidential information
- Ability to prioritize competing requests and work through ambiguity
- Ability to work from the Mexico City office at least two days per week
- Occasional travel to California for in-person team events
- Spanish language skills
- Experience in a fast-growing, global, or technology company
- Experience working with managed benefits services providers or a PEO
- Working knowledge of global benefits and leave administration
- Experience building automations or agents with AI tools
- Experience building dashboards or working with SQL
What We Do
Earnin’s mission is to build a financial system that works for people. Every year, while Americans wait for their paychecks, more than $1 trillion of their hard-earned money is held up in the pay cycle. As a result, we accumulate over $50 billion in late and overdraft fees and turn to high-interest loans. We seek to eliminate those fees and put money back into workers’ hands. Our financial system doesn’t work for people. But Earnin does. Earnin is an app that lets people get paid as soon as they leave work, with no fees, interest, or hidden costs. App users can receive their money in their bank account instantly at little or no cost — as we operate on a pay what you choose model. All they need is a bank account and a job that provides direct deposit or uses electronic timesheets. At Earnin, we’re building the way we think a financial system should work for everyone, not just the people who can afford it. We help people take control of their money and get to a better financial place. Our goal is not only to provide great products at little or no cost to the people who need them but also to inspire kindness across the financial world and eventually across all industries.
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