Senior Hospitality Manager - Executive Events

Job Description
JPMorgan Chase is one of the largest and most prominent financial services firms in the world. Headquartered in New York City, it is a leading global financial institution with a history that dates back over 200 years. The company operates in more than 100 markets worldwide with over 250,000 employees. JPMorgan Chase provides a wide range of financial services to millions of consumers, small businesses, corporations, governments, and institutions.
As the Dining Manager for Executive Events at JPMC's Rockefeller Client Center, you are responsible for delivering exceptional white glove service to the most senior leaders of the firm and their esteemed guests. This role requires a dynamic and experienced professional who can manage high-level client interactions, ensure seamless operations, execute priority receptions and events and uphold the highest standards of hospitality and service excellence.
Responsibilities

• Partner with the Planning team and clients to deliver bespoke event experiences.
• Deliver personalized white glove service to senior leaders and guests ensuring a distinguished experience.
• Anticipate and fulfill client needs and preferences.
• Ensure a welcoming and professional environment.
• Oversee the Executive Events operations, ensuring all services are delivered efficiently and to the highest standards
• Coordinate with various departments, including culinary, events, purchasing, and A/V to ensure client satisfaction is met.
• Lead and manage a team of hospitality professionals, fostering a culture of excellence and teamwork.
• Monitor, evaluate and enhance service quality, implementing improvements as necessary
• Address and resolve service-related issues promptly and effectively
• Ensure compliance with all relevant regulations, policies, and standards.
• Sustain management and training of banquet staff

Required qualifications, capabilities and skills

• Bachelor's degree required.
• 5+ years managing in fine dining or luxury hotels; members-only or private club/lounge experience
• Bespoke event planning and execution experience
• Ability to lift up to 30lbs occasionally.
• Available for early mornings, late nights, holidays, and long shifts; Capable of standing for extended periods.
• Strong computer skills, including Microsoft Office 360 and Event Management Systems.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with senior executives and high-profile clients.
• Strong leadership and team management abilities.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities simultaneously.

The job description above does not list each and every job responsibility of the F&B Manager. Other duties and responsibilities will be assigned as necessary.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.