The Role
Provides multi-channel technical support to IT and credit union staff, manages and escalates help desk requests, performs recurring IT operations, reviews reports, supports basic LAN/WAN troubleshooting, assists with vulnerability remediation, and improves help desk processes through trend analysis and technology evaluation.
Summary Generated by Built In
Role:
Acts as a helpdesk support for IT department and credit union staff, and assists with daily IT operational procedures.
Responsibilities:
- Provide comprehensive technical support by managing, troubleshooting, and resolving help desk requests through multiple service channels, including phone, face-to-face interactions, and remote support tools, ensuring responsive and effective user support.
- Escalates help desk work orders as needed, and ensures that all work orders are assigned.
- Performs daily, monthly, quarterly, and annual IT operational functions as needed.
- Reviews reports, opening work orders and notifying appropriate staff and management of errors or potential problems.
- Perform basic network support activities including and not limited to Log Review and initial trouble shooting of LAN/WAN technical issues.
- Assist int he remediation of identified vulnerabilities and security-related issues.
- Proactively identify, recommend, and implement opportunities to improve help desk processes, service delivery, and technical support operations.
- Evaluate recurring incidents, support trends, and user feedback to identify root causes, reduce repeat issues, and streamline workflows, and enhance the end-user experience.
- Stay current with emerging technologies, tools, and industry best practices, and share innovative solutions that improve team efficiency, service quality, and operational effectiveness.
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The Company
What We Do
Crane Credit Union is a nonprofit, state-chartered financial cooperative serving personal and business members in Indiana. It provides personal and business banking, including checking, savings, digital banking, investment services, and loans such as auto, mortgage, home-equity, personal, and business loans. As a member-owned organization, it shares earnings through better returns and lower rates, while directing additional value back into the communities it serves.
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