Senior Growth Manager (Retention)

About Pendulum:

Pendulum® is leading a revolution that is occurring around the world to improve physical and mental health by first understanding, then restoring and enhancing the human microbiome. 

Studies have shown that our microbiome (the bacterial communities in and on our bodies) is linked to everything from metabolism and diabetes, to longevity, weight loss, healthy immune systems, cancer prevention, feelings of well-being, inflammatory bowel disease, and even healthy skin. We have just scratched the surface on understanding the impact that our microbiome has on our lives. During early life we develop a diverse and balanced microbiome that plays a critical role in shaping our long-term health. Over our lives, a combination of diet, lifestyle, antibiotics, and aging can decrease the effectiveness of our microbiome.

Pendulum recognized the enormous impact they could have on people’s lives if they were able to address the imbalances in the microbiome. To accomplish this, Pendulum created proprietary probiotic pipelines and a unique discovery platform to identify key, novel bacterial strains and the prebiotics that feed them. The company has also built and developed the world’s first manufacturing technology to produce bacteria in an anaerobic (oxygen-free) environment at scale.

The medical probiotics that Pendulum has formulated have transformed the consumer probiotics market into a new category of therapeutic offerings that deliver the power and efficacy of a pharmaceutical with the safety and accessibility of a natural probiotic. Due to Pendulum’s explosive revenue and customer growth over the last two years, the company earned a spot on Forbes Magazine’s exclusive “The Next Billion Dollar Startups” list.

If you’re interested in improving the lives of people globally and you love working in a cross-functional, collaborative, inspiring environment, please continue reading.

Position Summary:

Pendulum is seeking a Senior Growth Manager (Retention) to own and lead the strategy and operations of customer retention – Pendulum’s largest revenue channel. This person will report directly to the VP, Consumer Revenue and will collaborate closely with the growth, revenue operations, brand and compute teams with a focus on customer lifetime value. The successful candidate has the strategic capability to identify and measure retention experiments, deep customer empathy, and a passion for data and analysis. This person loves to take ownership and be impactful while also enjoying working in a dynamic environment. This growth and strategy oriented Senior Manager is excited to evaluate complex business issues and opportunities, bring strategies to life and see measurable impact of their work.

Responsibilities:

• Develop customer retention strategy and approach based on analysis and experimentation.
• Set up and drive measurable experiments to increase customer LTV.
• In partnership with our Brand Team, build out and optimize our customer journeys to increase AOV and LTV.
• Own our customer referral program.
• In partnership with Ecomm and our email agency, oversee customer touchpoints for existing members

Knowledge Requirements:

• 3-6 years of experience in go to market or consumer marketing roles
• 1-2 years of experience in a strategy focused role
• Expert analytical skills with proven ability to scrutinize large amounts of data and turn it into actionable initiatives (including both quantitative and qualitative data)
• A growth mindset and drive to grow the business
• A desire to be in a high-impact role that will shape the company's growth and interact with senior leadership across the company
• A collaborative and transparent style

Salary & Benefits

• $140,000 - $175,000
• Medical, Dental, and Vision
• Commuter Benefits
• Life & STD Insurance
• Company match on 401 (k)
• Flexible Time Off (FTO)
• Equity