The Role
👋 About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
⭐ Our team
Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2025 to keep pace with our customer growth.
🌆 Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
🔍 Why we’re looking for you
We are building an extremely data-first operations and Growth function at Owner. Because our business is high-volume B2B and much of our revenue is tied to our customers’ transaction volume, we have the opportunity to build particularly accurate and insightful analyses and scalable, data-driven systems to power our Growth team. As Senior Growth Analyst you will not only help build the above systems, you will also help advance our culture around data discipline and efficiency.
This role reports to our VP of Business Operations. This role is 100% remote and can be based anywhere in the US or Canada.
💫 You should definitely apply if you. . .
- Have felt torn about whether to pursue a business vs technical career path (at Owner we believe these must merge).
- Identify inefficiencies in everyday life - and see them as exciting opportunities
- Aren’t satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY
- When solving problems, you enjoy diving deeply in them to understand root causes and become a “subject matter expert”
- You aren’t afraid and enjoy picking up new skills and tools to problem solve
- Enjoy tinkering and testing applications for new tools like chatgpt
- Want to build solutions for lasting processes and systems. Love a good data-driven decision-making process (but also understand when this is possible and when it isn’t)
- Have a proven track record of collaborating effectively with cross-functional teams
💥 The impact you will have
- Enhance marketing analytics to surface and grow highest ROI channels
- Ideate, explore, and test new growth channels to diversify and scale out sales operations
- Grow and maintain our best in class go-to-market pipeline that fuel sales motions through AI, automations, and deep data enrichment
- Direct impact on improving GTM efficiency and CAC: LTV ratio through data-driven insights and initiatives on the GTM funnel and systems
- Contribute to and/or lead ad hoc projects as business needs arise
🤝 Who you’ll work with
- This role reports to our VP of Business Operations, Jonathan Shenkman.
- You will partner closely with VPs and Directors of our Growth, Sales, and Marketing teams, in addition to other Operations team members
✅ What we are looking for
- 5+ years of relevant operational experience
- Excellent SQL and Python skills, with additional technical background or education strongly preferred
- Extremely organized, with an eye for precision and a love for keeping things tidy
- Experience with SaaS and/or startups highly preferred
- Prior experience in the restaurant industry is a plus!
🏆 Pay and benefits
- The estimated base salary range for this role is $100,000-160,000, plus a generous equity pre-IPO equity package
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
🚩 Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.
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The Company
What We Do
Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control from large corporations who are stealing their customer relationships and charging them unfair fees. We are a group of individuals who are passionate about innovation and supporting our customers. Join us! www.owner.com/careers
