About the team:
We are the AI Platform Team! We are looking for a highly motivated, self-reliant, experienced SRE and customer support engineer who is passionate about driving major transformation within the AI organization.
This role will support the AI Platform and services that provide machine learning infrastructure to researchers and data scientists across eBay globally. You'll be expected to stay in touch with the latest technology development and drive implementation of DevOps practices across the organization and provide customer support.
Job Functions:
- You will be a member of our AI Platform Team, supporting the next generation AI architecture for various research and engineering teams within the organization.
- You'll partner with vendors and the infrastructure engineering team for security and service availability
- You'll fix production issues with engineering teams, researchers, data scientists, including performance and functional issues
- Diagnose and solve customer technical problems
- Participate in training customers and prepare reports on customer issues
- Be responsible for customer service improvements and recommend product improvements
- Write support documentation
- You'll design and implement zero-downtime to monitor and accomplish a highly available service (99.999%)
- As a support engineer, find opportunities to automate as part of the problem management process, creating automation to avoid issues.
- Define engineering excellence for operational maturity
- You'll work together with AI platform developers to provide the CI/CD model to deploy and configure the production system automatically
- Develop and follow operational standard processes for tools and automation development. Including: Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards
- Deliver solutions that accelerate the activities, phenomenal engineers would perform through automation, deep domain expertise, and knowledge sharing
Required Skills:
- Demonstrated ability in designing, building, refactoring and releasing software
written in Go programming. - Hands-on experience with Kubernetes plugin / operator / CRD development.
- Having experience with KubeRay is a big plus.
- Having experience with K8S machine learning projects like KubeFlow is a big plus.
- Having experience with Kubernetes scheduler is a big plus.
- Debugging and triaging skills.
- Cloud technologies like Kubernetes, Docker and Linux fundamentals.
- Familiar with DevOps practices and continuous testing.
- DevOps pipeline and automations: app deployment/configuration & performance monitoring.
- Test automations, Jenkins CI/CD.
- Excellent communication, presentation, and leadership skills to be able to work and collaborate with partners, customers and engineering teams.
- Well organized and able to manage multiple projects in a fast paced and demanding environment.
- Good oral/reading/writing English ability.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Top Skills
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success.
With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
