Senior Games User Researcher

About the Hiring TeamLevel Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.
We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What the Role Entails

Tencent is expanding its game user research capabilities in Los Angeles and needs an independent, experienced researcher to lead this initiative. You’ll join a research team based in London, UK, working across titles from several second party studios. You’ll be the first member of the team in our LA research lab, you will run end-to-end research and take over the relationship for a handful of titles.

Joining Tencent Games, you will work alongside award winning studios, making some of the most popular games in the world. Your mission will be to support these studios to deliver on their intended experience by providing timely insights from members of their target audience.

This is a great opportunity to work across many genres, develop our function in a new location and help us achieve greater impact across the organisation.

Please note that this opportunity requires you to be in our Playa Vista office full time. Most of our research is conducted in person, in a dedicated lab.

Responsibilities:

• Hire a junior researcher to assist you.
• Establish our LA operations, making sure everything is in place to run research at pace.
• Build relationships across the organisations to drive relevant and impactful research.
• Work with studios and external producers to establish their titles’ research strategy.
• Deliver research end-to-end, from goals setting to report delivery using whatever method you see fit, on PC and mobile titles.

• Engage with the rest of the Checkpoint user research team to maintain a common culture and ways of working.

Who We Look For

• You have several years of hand-on experience delivering user research projects in the entertainment field, preferably in video games (PC & mobile), preferably in person in LA.
• Self-starter and independent, we can rely on you even if your team is on the other side of the world.
• You are a keen gamer, up to date with a variety of genres and business models.
• Good communicator, you can express complex ideas effectively, both verbally and in writing.
• You are passionate about games user research and helping teams build the best possible experience for their audience.

• You probably studied human-computer interaction, psychology, sociology or a field with a relevant focus on qualitative research.

Location State(s)

California

The base pay range for this position in the state(s) above is $ to $ per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.