Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :Razer Game Services is seeking a passionate and collaborative Community Specialist to join our dynamic team. In this role, you will be a key player in building and nurturing thriving online communities for our games. You will work closely with cross-functional teams to engage with players directly, foster a positive and inclusive environment, and drive player loyalty through a variety of community-building initiatives, including livestreaming and in-game events.Responsibilities:
Develop and implement engaging community strategies that align with the games and drive player engagement, loyalty, and retention.
Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, in-game chat, Discord).
Actively engage with players on community platforms, including livestreaming, hosting in-game events, and participating in player discussions.
Respond to player questions, concerns, and feedback in a timely and professional manner.
Foster a positive and inclusive community environment where players feel valued and respected.
Plan and execute community events, contests, and giveaways to drive player excitement and engagement.
Analyze community health metrics (e.g., player engagement, sentiment, churn rates) to identify trends, understand player behaviour, and inform data-driven decisions.
Leverage community data and insights to optimize community strategies and improve the player experience.
Collaborate closely with internal teams (product, marketing) to integrate community feedback into product roadmaps, marketing campaigns, and overall game strategy.
Work with internal teams to ensure community needs and feedback are reflected in game design and feature updates.
Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations.
Stay up to date on industry best practices and emerging trends in community management and player engagement.
Requirements
5 years of experience in community management, social media management, or a related field.
Passion for gaming and a deep understanding of player psychology and online communities.
Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
Strong copywriting skills with the ability to create engaging and informative content.
Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
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What We Do
Razer™ is the world’s leading lifestyle brand for gamers. The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities. With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services. Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer’s software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher). In services, Razer Gold is one of the world’s largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia. Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
