The Role
The Senior Functional Architect at DESBY will lead the design of IT solutions on ServiceNow, collaborate with clients to understand needs, and mentor project teams.
Summary Generated by Built In
DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. We are looking for a Senior Functional Architect to bring innovative thinking, strategic guidance, and functional expertise to our ServiceNow practice.
We are seeking a skilled and experienced individual to join our team as a Senior Functional Architect. In this role, you will be responsible for translating business requirements into technical solutions, configuring ServiceNow applications, and providing expertise on best practices and industry standards.
Roles & Responsibilities
- Lead the development of functional specifications, business process models, and solution architectures to support the design and implementation of IT systems and applications.
- Collaborate with clients and internal stakeholders to understand business requirements, identify process improvements, and define strategic roadmaps for IT transformation initiatives.
- Design and document end-to-end business processes, use cases, and workflows, ensuring alignment with industry best practices and standards.
- Provide technical leadership and mentorship to project teams, including functional analysts, business analysts, and solution architects, guiding them through the software development lifecycle and ensuring adherence to project timelines and standards.
- Conduct stakeholder workshops, requirements gathering sessions, and user acceptance testing (UAT) sessions to validate solution design and ensure alignment with business objectives.
- Serve as a subject matter expert on emerging technologies, software development methodologies, and industry trends, providing insights and recommendations to inform solution design and architecture decisions.
- Participate in pre-sales activities, including solution demonstrations, technical presentations, and proposal development, to support business development and client engagement efforts.
Qualifications and Requirements
- Bachelor’s degree in computer science, Information Technology, Business Administration, or related field; or 3+ years of related work experience.
- 8+ years of experience in functional analysis, business process design, or solution architecture, with a focus on designing and implementing complex IT solutions for enterprise clients.
- Strong understanding of software development lifecycle (SDLC) methodologies, including Agile, Scrum, and Waterfall.
- Proven ability to translate complex business requirements into clear and actionable functional specifications, use cases, and workflow diagrams.
Functional & Desired Skills
- Excellent analytical and problem-solving skills, with the ability to quickly understand and address business challenges and opportunities.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders, including clients, technical teams, and senior management.
- Master’s degree in computer science, Information Technology, Business Administration, or related field.
- Experience working with enterprise software solutions, CRM systems, ERP systems, or custom-developed applications is a plus.
- Relevant certifications such as Certified Business Analysis Professional (CBAP), ITIL 4, or Project Management Professional (PMP) are desirable but not required.
The DESBY Difference
Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.
You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're collaborating on client solutions or improving internal processes. Here, you'll be recognized for your contributions and treated as an integral part of our success story.
Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise, take on challenging projects, and create your own professional development roadmap. Whether you're interested in deep technical specialization or expanding into leadership roles, we provide the flexibility and support to help you achieve your goals.
Mentorship: Our experienced team members are committed to your growth. Through our structured mentorship program, you'll gain insights from industry veterans, develop new skills, and accelerate your professional development. We believe in knowledge sharing and creating an environment where everyone teaches, and everyone learns.
Re-engineering ServiceNow: ServiceNow isn't just a platform we implement—it's the foundation of our company. From our internal operations to client solutions, we live and breathe ServiceNow every day. As part of our team, you'll have the unique opportunity to work on our own instance, where we continuously innovate and test new features before bringing them to our clients. This dual experience of using ServiceNow to run our business while helping clients transform their operations provides an unmatched perspective on the platform's capabilities. You'll contribute to both our internal digital transformation and help shape the success stories of our clients, creating a powerful feedback loop of practical knowledge and innovative solutions. Opportunity to develop and test cutting-edge solutions in a real-world environment.
Top Skills
Agile
Scrum
Servicenow
Waterfall
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The Company
What We Do
DESBY Technologies is 100% exclusively focused on ServiceNow. Founded by ServiceNow experts that are on a mission to deliver valuable business outcomes, DESBY runs its entire business on the NOW Platform.
DESBY is a privately owned management, technology, and strategy consulting firm comprised of innovative problem solvers. Powered by a team that believes in creating value for organizations through purpose-built workflows with ServiceNow, the DESBY team takes a holistic, agile, secure, and customer-centered approach to digital transformation, advancing our client’s business outcomes.
Through a culture of excellence established from the company’s inception, our team strives to deliver quality services within each of our client engagements. We get excited to be a part of our customer’s digital transformation journeys.
We leverage deep expertise across multiple industry verticals and domains for ServiceNow transformation initiatives. We deliver a consultative and flexible approach to driving client outcomes, and quality delivery capabilities align to ServiceNow’s delivery methodologies and best practices.
Our Services Include Advisory Consulting, Implementations & Managed Services across Employee Workflows, Technology Workflows, Customer & Industry Workflows, and Integrations.
