Senior Fraud Investigations Specialist

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

The Senior Fraud Investigation Specialist role requires a seasoned professional with extensive experience in fraud investigations and a demonstrated ability to lead and manage teams. The successful candidate will possess strong leadership skills, advanced analytical capabilities, and a comprehensive understanding of fraud prevention strategies and techniques. The role offers an opportunity to contribute to the organization's overall risk management framework and play a pivotal role in mitigating fraud risks.

Key responsibilities:

• Lead and oversee complex investigations into suspected fraudulent activities, ensuring adherence to established processes and legal requirements.
• Manage a team of fraud investigators, providing guidance, mentoring, and conducting performance evaluations.
• Delegate work assignments, coordinate and prioritize tasks to maximize efficiency and effectiveness.
• Conduct in-depth analysis of financial and operational data, identifying trends, and patterns to uncover potential fraud schemes.
• Develop and implement fraud prevention processes, considering industry best practices and emerging trends.
• Stay abreast of the latest fraud schemes, techniques, and industry regulations, and provide proactive recommendations to mitigate risks.
• Continuously evaluate and improve risk management processes, procedures, and tools to enhance efficiency, accuracy, and effectiveness.
• Identify opportunities for automation and streamlining of risk management activities
• Prepare comprehensive investigative reports, including findings, recommendations, and remediation plans
• Provide training and awareness sessions to employees within and across other departments on fraud prevention, detection, and reporting.
• Collaborate with Risk Team leader to ensure proper coordination and effective resolution of fraud cases.
• Provides suggestions and recommendations to improve internal fraud rules (BV) based on the analysis and findings of existing and/or emerging fraud patterns.

Qualifications

• Experience in the Risk division (6 months+) or in Customer Service (1 year+);
• Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
• Ability to identify subtle fraud and abuse patterns;
• Sound and demonstrable experience with fraud analysis and investigations;
• Fluent in English language at business level;
• Command of another language is a plus;
• Good communication skills and ability to effectively deliver feedback;
• Self-motivation;
• Ability to perform well under tight deadlines within a dynamic environment;
• Very good command of Microsoft office tools;
• Proven aptitude to work in a team, as well as guide and influence others;
• Strong logical reasoning skills with an analytical approach;
• Demonstrated decision-making and problem solving skills.
• Ability to work from home for a while
• Shifts: Morning, Afternoon and Night shifts

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.