LOCATION: This position can be located at any Seacoast office within the state of Florida.
JOB SUMMARY:
The Senior Fraud Analyst helps protect Seacoast National Bank and its customers by accurately detecting fraudulent transactions, taking swift action to prevent losses, and supporting recovery and remediation efforts. This role also provides support to management regarding reporting, trending and analysis.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
- Adhere to Seacoast Bank’s Code of Conduct.
- Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
- Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
- Document fraud alerts, build case files, and escalate appropriately.
- Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
- Analyze technology output to provide management with trending and ad hoc reporting for calibration purposes.
- Work through high volumes of potential alerts to confirm limited actual fraud events.
- Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to Investigations.
- Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
- Handle inbound and outbound fraud related calls with customers and other financial institutions.
- Attend industry meetings and working groups.
- Perform other duties as assigned.
EDUCATION and/or EXPERIENCE:
- Requires a Bachelor's degree in a related field and 5+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area.
- A combination of education and experience may meet requirements.
- Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
- Working knowledge of fraud and digital banking systems and detection tools.
- Demonstrates strong communication skills both written and verbal.
- Possess skills needed to conduct client phone interviews to identify fraud/scams.
- Knowledge and experience with root cause analysis.
- Solid analytical, interpretive and problem solving skills.
- Participates in process improvement idea generation.
- Ability to use various software applications.
- Works to meet tight deadlines to mitigate loss.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in a related field
- 5+ years financial services experience with fraud and/or information security processes and procedures
- Experience in online banking fraud prevention, detection, and mitigation
- Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues
- Working knowledge of fraud and digital banking systems and detection tools
- Strong written and verbal communication skills
- Ability to conduct client phone interviews to identify fraud/scams
- Knowledge and experience with root cause analysis
- Solid analytical, interpretive, and problem solving skills
- Ability to use various software applications
- Ability to work to meet tight deadlines to mitigate loss
Seacoast Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Seacoast Bank and has not been reviewed or approved by Seacoast Bank.
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Leave & Time Off Breadth — Paid holidays, vacation/PTO, and sick leave are part of the package, with bank holidays providing additional time off beyond standard PTO.
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Retirement Support — A 401(k) with company match and profit sharing are offered, alongside an active employee stock purchase plan that broadens long‑term wealth‑building options.
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Wellbeing & Lifestyle Benefits — Medical, dental, vision, wellness program, EAP, flexible spending accounts, tuition reimbursement, and banking‑service perks (e.g., free accounts and safe‑deposit box) round out total compensation beyond base pay.
Seacoast Bank Insights
What We Do
Since 1926, Seacoast Bank has succeeded through a clear vision, planned strategic growth and talented, professional employees. Seacoast provides integrated financial services including commercial and consumer banking, wealth management and mortgage services to customers at 85 full-service branches across Florida, and through advanced mobile and online banking solutions. Seacoast Bank is the wholly owned subsidiary bank of Seacoast Banking Corporation of Florida (NASDAQ: SBCF), one of the largest community banks headquartered in Florida and is Member FDIC/Equal Housing Lending. As of 2023, Seacoast Bank has just under 1,600 associates, $15 billion in assets and $12 billion in deposits. Our Vision: To be the trusted advisor of choice to the customers, businesses, and communities we serve. Our Four Promises: We believe that our greatest assets will always be our people — local bankers who are knowledgeable about the communities we serve and dedicated to an exceptional customer experience. For nearly a century, Seacoast Bank’s commitment to customers has remained the same and is summarized by its Four Promises. We promise to: 1. Get you comfortable with the right products and the right team to serve you 2. Make your day-to-day banking simple 3. Resolve out-of-the-ordinary items responsively 4. Invest in you and your community Please note: This page is intended to be an informational place for our customers and employees to connect and interact. To ensure that visiting our LinkedIn page is a great experience for everyone, we have a several guidelines that we ask you to follow. The Seacoast Bank Social Media Terms Of Use can be viewed at https://www.seacoastbank.com/agreements-and-disclosures/social-terms.
