About KPMG in India
KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
ResponsibilitiesRole Summary
We are seeking an experienced Dynamics 365 Finance & Operations (F&O) Functional Consultant specializing in Commerce & Retail to deliver end-to-end implementations for enterprise retail clients. The ideal candidate will have strong functional expertise in D365 Commerce (Retail), deep understanding of retail business processes, and proven experience in full lifecycle implementations.
Key Responsibilities
1. End-to-End Implementation
- Lead full-cycle implementations of D365 F&O Commerce: requirements gathering, fit-gap analysis, solution design, configuration, testing, data migration, cutover, and post-go-live support.
- Ensure alignment with Finance, Supply Chain, and Retail operations.
2. Functional Design & Configuration
- Configure Commerce HQ: pricing, promotions, discounts, loyalty programs, gift cards, catalogs, assortments.
- Set up POS (MPOS/CPOS) and Commerce Scale Units (CSU) for store operations.
- Define retail processes: sales, returns, exchanges, inventory management, cash management, end-of-day procedures.
- Manage payment connectors, hardware stations, and integration with payment gateways.
3. Documentation & Testing
- Prepare BRDs, FDDs, test scripts, and training materials.
- Support UAT, functional testing, and cutover planning.
4. Stakeholder Engagement
- Conduct workshops with business users and IT teams.
- Translate business requirements into functional specifications.
- Provide training and change management support.
Mandatory Skills & Experience
- Minimum 2 full-cycle D365 F&O Commerce implementations.
- Strong functional knowledge of Retail & Commerce processes.
- Hands-on experience in Commerce HQ, POS setup, CSU configuration.
- Familiarity with integration patterns, data migration, and Azure DevOps for deployment.
- Excellent documentation and client-facing communication skills.
Equal employment opportunity information
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
Qualifications- Engineering Grad / Postgraduate
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What We Do
KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients. Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.
