Senior Experience Operations Analyst

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

The Senior Experience Operations Analyst drives value across Experience Operations by leading complex departmental projects that advance operational excellence, evaluating business processes, and prioritizing improvement opportunities. Serves as a trusted contributor and partner to Experience Operations leadership, translating organizational priorities into actionable plans and sustainable business results through project management disciplines, data-driven analysis, and change management principles. Delivers meaningful outcomes that advance enterprise strategy, pursues excellence through continuous improvement, and fosters teamwork while collaborating with cross-functional partners. We serve those that serve the Lord with the integrity of our hearts and the skillfulness of our hands (Psalm 78:72).

What You'll Do:

Project Leadership:

• Lead departmental projects, initiatives, and workgroups from initiation through implementation and post-implementation assessment, ensuring deliverables, products, services, and business solutions support operational objectives and deliver measurable business value.

• Develop project charters, business requirements, project plans, communication plans, testing strategies, implementation schedules, and success measures, and manage project scope, timelines, dependencies, risks, issues, and stakeholder expectations throughout the project lifecycle.

• Lead organizational change efforts associated with new processes, technologies, products, services, and regulatory initiatives through stakeholder engagement, communication planning, training coordination, and adoption support.
  

Strategy Execution and Operational Excellence:

• Partner with Experience Operations leadership by supporting the development, execution, monitoring, coordination, and facilitation of departmental strategic initiatives, ensuring alignment among stakeholders, competing priorities, and organizational objectives.

• Facilitate process mapping, value stream analysis, root cause analysis, workflow design, and continuous improvement workshops across operations, and develop future-state process designs, implementation roadmaps, and measurable success criteria for improvement initiatives.

• Identify, evaluate, prioritize, and maintain a portfolio of improvements (product, service, technology and process) that enhance operational efficiency, customer experience, self-service capabilities, regulatory readiness, strategic value, organizational impact, and resource alignment.

• Monitor operational, service, project, regulatory, and business performance data to identify trends, emerging risks, opportunities, and areas requiring management attention; develop dashboards, scorecards, key performance indicators, and reporting tools that support informed decision-making and measure the effectiveness of initiatives.

• Prepare presentations, business cases, analyses, performance summaries, decision-support materials, and leadership updates that communicate initiative progress, business impacts, implementation plans, and operational changes to leadership and key stakeholders.
  

Regulatory and Business Readiness:

• Coordinate with Legal, Compliance, Risk Management, and business leaders to assess the impact of proposed or enacted regulatory requirements, and support implementation planning, operational readiness, and business process changes associated with regulatory, compliance, and organizational initiatives.
  

What You'll Need:

• 5+ years of experience in project management, business analysis, consulting, business transformation, process improvement, operational excellence, or related disciplines.

• Demonstrated success leading complex cross-functional initiatives and enterprise projects.

• Experience influencing stakeholders and driving outcomes without direct authority.

• Experience developing executive-level presentations, recommendations, and business cases.

• Proven ability to manage multiple initiatives in a fast-paced and evolving environment.

• Bachelor's degree in Business Administration, Operations Management, Finance, Information Systems, Engineering, or a related field, required.

• Master's degree, preferred.

• Lean Six Sigma Green Belt, preferred.

• Project Management Professional (PMP), Agile, Scrum, or equivalent certification preferred.

• Strong knowledge of project management, continuous improvement, and change management methodologies.

• Strong analytical, problem-solving, and business process evaluation skills.

• Ability to identify opportunities and translate concepts into actionable plans.

• Strong verbal, written, presentation, and facilitation skills, with the ability to effectively influence and build consensus across organizational levels.

• Strong organizational, planning, and prioritization skills.

• Ability to manage confidential and sensitive information with discretion.

• Proficiency in business productivity, reporting, workflow automation, and data analysis tools.

• Must have complete confidentiality regarding GuideStone business matters.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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