The Role
Manage end-to-end post-booking holiday operations: confirm bookings within SLAs, handle client pre-travel support and escalations, coordinate suppliers and internal teams, and liaise with accounts for payments, refunds, and supplier payouts to ensure flawless travel experiences.
Summary Generated by Built In
We are looking for an execution-oriented and highly organized Senior Executive of Post Sales (Holidays) to manage the end-to-end post-booking operations lifecycle. Acting as a critical coordinator between clients, suppliers, accounts, and operations, you will lead
with exceptional service standards to convert initial bookings into flawlessly managed and unforgettable travel experiences.
Key Responsibilities
- POST SALES OPS : Ensure all holiday booking components (hotels, transport, flights) are thoroughly verified and confirmed inside strict SLAs.
- CUSTOMER EXPERIENCE: Serve as the main touchpoint for clients pre-travel, managing modifications, cancelations, and escalations professionally.
- SUPPLIER LOGISTICS : Coordinate closely with global DMCs, hotels, airlines, and internal visa/contracting teams to guarantee seamless execution.
- FINANCE & COMPLIANCE: Liaise with Accounts for payment reconciliation, booking parkings, balance collections, refunds, and supplier pay-outs.
Requirements
- 3–5Years (OTA, DMC, or Holiday Ops)
- Destinations expertise, Booking workflow, MS Excel, basic visa structures.
- Strong communication, escalation resolution, detail-driven precision, and performance under operational timelines.
Skills Required
- 3-5 years experience in OTA, DMC, or Holiday Operations
- Destination expertise
- Booking workflow knowledge
- Proficiency with MS Excel
- Basic visa structures understanding
- Strong communication skills
- Escalation resolution experience
- Attention to detail and ability to meet operational timelines
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The Company
What We Do
Travelwings.com is a Dubai-based, privately owned leading online travel agency with over 25 years of experience in the travel and hospitality domain. The company is driven by the vision to be the world's most recognized and trusted travel management company, offering unique and well-priced travel services, including flights, hotels, and holiday packages, to create unforgettable memories for its global customers.
