Senior Executive Assistant & Engagement Coordinator

Posted 2 Days Ago
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Atlanta, GA, USA
In-Office
Senior level
Fintech • Financial Services
The Role
Provide proactive executive support to the CMO, managing complex calendar, travel, expenses, correspondence, and confidential matters. Coordinate end-to-end executive briefings, client visits, and Client Experience Center events at Atlanta HQ, handling agendas, logistics, hospitality, vendor relationships, and cross-functional coordination to deliver exceptional guest experiences.
Summary Generated by Built In

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Role Purpose 

Candescent is seeking a highly organized, proactive, and hospitality-minded Executive Assistant & Engagement Coordinator to serve as the primary executive support partner to the Chief Marketing Officer while also coordinating executive engagements, client visits, and Client Experience Center (CEC) activities hosted at Candescent's Atlanta headquarters. 

Executive support is the core priority of this highly visible role. The position also plays an important role in coordinating executive briefings, customer visits, leadership events, and headquarters-based experiences. This individual will help the CMO operate effectively while ensuring clients, prospects, partners, and executive visitors experience the best of Candescent's brand, culture, and leadership. 

Executive Support Responsibilities 

  • Provide comprehensive, proactive executive support to the CMO, including management of a complex calendar, meeting prioritization, scheduling, and travel arrangements. 

  • Serve as a key point of contact between the CMO and internal and external stakeholders. 

  • Represent the professionalism, priorities, and leadership style of the CMO in interactions across the organization. 

  • Manage travel logistics, expenses, executive correspondence, meeting preparation, presentations, and follow-up actions. 

  • Prepare briefing materials and coordinate logistics for leadership meetings, executive offsites, town halls, client meetings, and board-related preparation activities. 

  • Anticipate needs, identify potential conflicts, and help ensure the CMO is well prepared for key meetings and decisions. 

  • Handle confidential and sensitive information with exceptional discretion and judgment. 

  • Lead special projects and cross-functional coordination as assigned. 

Executive Engagement, CEC & Event Responsibilities 

  • Own end-to-end coordination of executive briefings, client visits, and strategic engagements hosted at the Atlanta Client Experience Center. 

  • Coordinate agendas, logistics, hospitality, meeting preparation, catering, facilities, technology, and guest experience details. 

  • Partner with Marketing, Sales, Product, Client Success, and Executive Leadership teams to deliver exceptional experiences. 

  • Serve as the on-site host and coordinator for client and executive engagements. 

  • Manage vendor relationships and event-related operational support. 

  • Develop and maintain visit playbooks, run-of-show documents, executive preparation materials, and follow-up processes. 

  • Coordinate executive dinners, advisory meetings, customer events, and other Atlanta-based leadership engagements. 

  • Maintain a forward-looking CEC calendar and proactively manage scheduling needs, resource constraints, and potential conflicts. 

  • Help ensure a consistent, high-quality experience for clients, prospects, partners, and executive guests visiting Candescent headquarters. 

Qualifications and Experience 

  • Bachelor's degree preferred, or equivalent professional experience. 

  • 7-10 years of experience in executive support, event management, hospitality, client experience, or related roles. 

  • Prior experience supporting senior executives or C-level leaders strongly preferred. 

  • Exceptional organizational skills, attention to detail, and ability to manage multiple priorities simultaneously. 

  • Strong executive presence, communication skills, and stakeholder-management capabilities. 

  • High degree of professionalism, judgment, confidentiality, and discretion. 

  • Proficiency with Outlook, Teams, Word, Excel, PowerPoint, and collaboration platforms. 

  • Ability to thrive in a fast-paced, high-accountability environment. 

  • Flexibility to support occasional early morning, evening, or offsite executive and client engagements, as needed. 

Location Requirements 

This position is based in Atlanta, Georgia. Regular in-office presence is required due to executive support responsibilities, Client Experience Center operations, executive visits, and onsite client engagements. Candidates should expect to work from the Atlanta headquarters the majority of the week, generally four to five days per week. 

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

Skills Required

  • 7-10 years of experience in executive support, event management, hospitality, client experience, or related roles
  • Prior experience supporting senior executives or C-level leaders
  • Bachelor's degree or equivalent professional experience
  • Exceptional organizational skills and attention to detail
  • Strong executive presence, written and verbal communication, and stakeholder management
  • High degree of professionalism, judgment, confidentiality, and discretion
  • Proficiency with Outlook, Microsoft Teams, Word, Excel, PowerPoint, and collaboration platforms
  • Ability to manage complex calendars, travel logistics, expenses, and meeting preparation
  • Event coordination skills including agendas, catering, facilities, technology, and vendor management
  • Flexibility to support occasional early morning, evening, or offsite executive and client engagements
  • Regular in-office presence at Atlanta headquarters, generally four to five days per week
  • Ability to lead special projects and coordinate cross-functional teams

Candescent Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Candescent and has not been reviewed or approved by Candescent.

  • Leave & Time Off Breadth Policies include unlimited vacation for full-time exempt staff, tenure-based accrual for non-exempt, plus floating holidays and sick leave. This breadth of time off suggests flexibility across employment classifications.
  • Wellbeing & Lifestyle Benefits A discount program is cited that provides access to deals at over 250 retailers. This perk adds everyday savings beyond core benefits.

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The Company
HQ: Atlanta, Georgia
1,030 Employees
Year Founded: 2024

What We Do

Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And we’re here to help you extend, differentiate and illuminate your digital-first banking experiences. Our industry-leading products and services, cloud architecture and on-demand developer tools give you the power to differentiate and deliver seamless customer journeys.

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