Senior Events Management Associate

Job Description
As Client Center Meeting Planner, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent problem solving and decision making skills, work well under pressure and be highly organized
Job responsibilities:

• Coordinate meetings and events within designated center. Work with internal partners in catering, audio visual and facilities to meet the clients' expectations Meet and greet each client daily, provide personalized high touch customer service
• Adhere to standards of operations established for Client Center
• Handle day to day challenges clients present while driving towards a solution
• Ensure maximum utilization of space to achieve yearly utilization goals
• Maintain a hospitality focused, professional, flexible, "can-do" level of service
• Participate in daily operations meeting as well as weekly review
• Execute pre conference call/meeting, and post conference call/meeting when applicable
• Manage space issues and escalations as lead planner and escalate unresolved issues to manager
• Cover reception desk essential functions; answering telephone calls, returning emails promptly, greeting and escorting clients
• Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports

Required qualifications, capabilities, and skills:

• 5+ years experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
• Effectively manage guest experience and expectations through a high level of tact and diplomacy
• Highly organized with the ability to multi-task and apply judgment to priority
• Working knowledge of audio visual systems
• Flexibility to deal with a fast-paced, diverse environment
• Must be willing to work flexible shifts covering conference center hours and locations

Preferred qualifications, capabilities, and skills:

• MS Office skills, knowledge of EMS booking system (a plus)

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.