Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
Minimum qualifications:
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
- 7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field.
- A minimum of 3+ years of in-depth experience with a major cloud platform.
- Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript).
- Proficiency in using Git and source code management systems for code collaboration.
- Proficiency with REST APIs or GraphQL.
- Proficiency with command-line tools and Linux operating system environments.
- A fast learner with a natural curiosity, a passion for technology, and the ability to work independently.
- A deep understanding of web technologies (e.g., HTTP, HTML, DNS).
- Experience leveraging AI tools to increase task efficiency.
Preferred qualifications:
- Experience with DevOps technologies and CI/CD pipelines.
- Experience with Kubernetes and Container technologies.
- Experience with Infrastructure as Code (IaC) technologies such as Terraform.
- Proficiency with SQL for data analysis and the proven ability to independently create dashboards and datasets to drive insights.
- Experience with relational and NoSQL databases.
- Previous experience in a role within a CTO organization or a similar strategic technical team.
About the job:
We’re looking for an Escalation Expert to join the CTO team and spread the power of Wiz. In this role, your primary responsibility is to proactively identify, analyze, and resolve complex customer issues and recurring technical patterns and be a pivotal link between our customers and our core engineering and product teams. You will delve deep into challenging technical problems, provide critical feedback to shape the future of our product, and actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities.
Responsibilities:
- Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution.
- Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges influence product and engineering roadmaps.
- Author and publish technical troubleshooting content, such as knowledge base articles and guides, for both internal team enablement and external customer use.
- Lead the development of internal tools and processes for your specific product area, and champion their adoption within our technical teams.
- Participate in an on-call rotation for critical escalations and to support internal tooling.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Skills Required
- Bachelor’s degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications
- 7+ years of hands-on technical experience in a senior customer-facing role such as Escalation Engineer or Senior Technical Support
- 3+ years of in-depth experience with a major cloud platform
- Experience reading, debugging, and writing code in at least one high-level programming language, such as Python, Go, Java, Shell, or JavaScript
- Proficiency with Git and source code management systems
- Proficiency with REST APIs or GraphQL
- Proficiency with command-line tools and Linux operating systems
- Ability to learn quickly, work independently, and demonstrate technical curiosity
- Deep understanding of web technologies, including HTTP, HTML, and DNS
- Experience leveraging AI tools to improve task efficiency
- Experience with DevOps technologies and CI/CD pipelines
- Experience with Kubernetes and container technologies
- Experience with Infrastructure as Code technologies such as Terraform
- Proficiency with SQL and ability to independently create dashboards and datasets
- Experience with relational and NoSQL databases
- Experience in a CTO organization or similar strategic technical team
Wiz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wiz and has not been reviewed or approved by Wiz.
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Fair & Transparent Compensation — Pay bands for remote roles are described as mid–six figures, with additional compensation such as bonuses, commissions, and profit sharing also referenced. Compensation for senior and revenue-linked roles is portrayed as substantial relative to typical tech benchmarks.
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Healthcare Strength — Health coverage is described as robust, spanning medical, dental, vision, life, disability, mental health benefits, and access to flexible spending accounts. The breadth of coverage indicates a comprehensive baseline benefits offering.
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Leave & Time Off Breadth — Time-off policies are framed as flexible, including an unlimited/flexible PTO approach alongside paid holidays and sick time. Flexibility is reinforced by remote programs and a home-office stipend as part of the broader rewards package.
Wiz Insights
What We Do
Every day there’s another cyber-attack on the news. Hackers stole twenty million credit card numbers from a retailer, or they shut down an oil pipeline, or crippled a hospital. These attacks are more than just disruptive; they’re big business for organized crime and rogue states. Wiz is here to prevent them from happening where companies and governments build applications today -- in the cloud. From Barclays to Home Depot, Wiz helps the biggest organizations in the world protect their Amazon, Microsoft, and Google cloud environments. We have only been selling the product for six months, and so far, 10% of the Fortune 500 already use Wiz. But this is just the beginning. Come join the fastest growing enterprise software company in history in one of the fastest growing industries -- the cloud -- and help us make cloud a safe place where creativity and innovative ideas can flourish.
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