Senior Epic Lumens Analyst

About Cardamom

The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.

Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.

Epic Application Advisor / Senior Epic Lumens Analyst

at Cardamom 

Hybrid in Madison, WI or Remote (Anywhere in U.S.) 

Your Role: 

We are looking for a talented and experienced Epic Application Advisor / Senior Epic Lumens Analyst to join our team. As an Epic Application Advisor, you will assume a leadership role in implementing and maintaining the Epic electronic health record (EHR) system for our clients. You will work as a part of a team-based culture to meet our client’s support needs while mentoring others and having fun! 

As an Epic Application Advisor at Cardamom, you will: 

• Lead the strategic direction and execution of complex, high-priority projects, ensuring alignment between the Cardamom Team, Epic Team, and client stakeholders to achieve project goals. 

• Provide expert-level guidance and advisory support to clients and internal teams, utilizing your deep Epic system knowledge to enhance system performance and user satisfaction. 

• Oversee and contribute to system analysis, design, and execution, ensuring comprehensive solutions, clear specifications, and high-quality builds that meet client needs. 

• Lead troubleshooting efforts for complex system issues, identifying root causes and implementing long-term solutions to improve system stability and user experience. 

• Create and maintain detailed documentation for system configurations, workflows, and processes, ensuring accessibility for both technical and client-facing needs. 

• Establish and maintain internal documentation practices, develop knowledge bases, best practice guides, and training materials to support team collaboration and process consistency. 

• Champion the change control process, overseeing the migration of application builds and ensuring compliance with standards while maintaining thorough internal documentation. 

• Drive and mentor teams in ad hoc projects and internal initiatives, contributing strategic insights and developing documentation to reflect lessons learned and outcomes. 

• Monitor and ensure compliance with Service Level Agreements (SLAs), proactively identifying issues and documenting trends for internal review and future planning. 

• Facilitate communication and collaboration between leadership, cross-functional teams, and end users, ensuring key decisions and action items are documented for accountability. 

Our ideal Epic Application Analyst will have:  

• Epic certification(s) with expertise in multiple Epic modules, a proven track record of leading successful implementations, optimizations, and upgrades across complex environments. 

• 3+ years of hands-on experience in application support, implementation, and training within the Epic ecosystem, with a focus on advanced workflows and technical leadership. 

• Leadership in cross-functional teams, managing escalations, and mentoring junior analysts while contributing to continuous improvement initiatives and process optimizations. 

• Advanced knowledge of ITIL processes, leading service management operations to ensure quality service delivery. 

• Ability to strategically guide system optimization and user experience improvements, collaborating with stakeholders to align IT initiatives with business objectives. 

• Availability for on-call rotations outside of business hours, with demonstrated success in managing critical issues during off-peak periods. 

What do we offer to ideal candidates? 

To learn more about Cardamom’s culture and the benefits and overall work experience we provide, visit our Careers page.