Senior Epic Application Analyst - Epic CRM

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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview:

As a Senior Epic Application Analyst, you will work on business systems design and configuration, Upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Senior Epic Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams and work to resolve them. The Senior Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements. The Senior Application Analyst will act as a mentor to more junior analysts on the team, support questions and may delegate activities to other analysts.

Essential Duties: include but are not limited to the following:

• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Participate in training and work with end users.
• Troubleshoot problems and questions.
• Provide end-user support for issues entered into tracking systems.
• Review the status of projects and issues with project leadership.
• Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
• Act as delegate for Applications Manager for incident or problem resolution.
• Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope.
• Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team.
• Ability to work within normal business hours, as well as on-call, with potential for nights and weekends.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Demonstrate flexibility with respect to changing end-user business needs.
• Work within a cross functional team.
• Apply strong problem-solving skills.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software applications.
• Strong analytical skills, business intuition, and organizational ability.
• Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to operate telephone system and computer keyboard and printer.
• Ability to lift up to 10 pounds for approximately 5% of a typical working day.
• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability to travel approximately 5% of working time.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.
• 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
• Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Previous experience configuring, installing, and optimizing Epic EHR systems and back-end CRM processes..
• Possession of at least one relevant Epic software application certification, with a preference for Epic Call Center Management
• Experience working with Epic CRM or other Customer Relationship Management systems.
• Knowledge of call center workflows, key performance metrics, and technical solutions.

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Salary Range:

$85,000.00 - $135,000.00

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.

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