The Role
Independently own and support business-critical applications: production support, monitoring, upgrades, incident response, vendor coordination, change management, documentation, automation (PowerShell/Python), and on-call/weekend support to ensure application stability, resiliency, and alignment with business needs.
Summary Generated by Built In
Description
Fully Remote Opportunity
Position Summary
The Senior Enterprise Application Support Specialist independently owns and supports business-critical applications. This role ensures applications remain stable, secure, supportable, and aligned with business needs through advanced troubleshooting, vendor coordination, lifecycle management, and automation.
Key Responsibilities
- Own assigned applications, including production support, maintenance, upgrades, monitoring, documentation, and recovery planning.
- Lead troubleshooting and root-cause analysis for complex incidents and recurring issues.
- Coordinate application changes, releases, testing, patches, and implementations.
- Manage vendor escalations, technical issues, deliverables, and deadlines.
- Partner with business and technical teams to identify requirements and improve applications and processes.
- Monitor application health and address reliability, resiliency, and support gaps.
- Maintain support procedures, system diagrams, recovery instructions, and knowledge articles.
- Use PowerShell or similar tools to automate repeatable support and administrative tasks.
- Communicate incident status, risks, changes, and project progress to stakeholders.
- Provide after hours and on-call support.
Requirements
Required Qualifications
- Five or more years of enterprise application support experience.
- Experience independently supporting or owning business-critical applications.
- Strong troubleshooting and root-cause analysis skills.
- Experience with application monitoring, incident response, change management, testing, and documentation.
- Experience coordinating with software vendors and technical and business stakeholders.
- Experience with Git, Azure DevOps, Rest APIs
- PowerShell, python, or comparable scripting experience.
- Strong customer service, organization, communication, and problem-solving skills.
- Associate degree in information technology or a related field, or equivalent relevant experience.
- Ability to provide weekend support when required.
Preferred Experience
Experience with a combination of the following is preferred.
- Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, or hybrid Microsoft environments.
- Windows Server, SQL Server, IIS, Apache, Active Directory, Group Policy, DNS, or file services.
- Document management, workflow, managed file transfer, monitoring, authentication, or certificate-management platforms.
- Application resiliency, recovery testing, high availability, Linux, or advanced automation.
Other Duties
Duties may change based on organizational needs.
Skills Required
- Five or more years of enterprise application support experience
- Experience independently supporting or owning business-critical applications
- Strong troubleshooting and root-cause analysis skills
- Experience with application monitoring, incident response, change management, testing, and documentation
- Experience coordinating with software vendors and technical and business stakeholders
- Experience with Git, Azure DevOps, REST APIs
- PowerShell, Python, or comparable scripting experience
- Strong customer service, organization, communication, and problem-solving skills
- Associate degree in information technology or a related field, or equivalent relevant experience
- Ability to provide weekend support when required
- Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, or hybrid Microsoft environments
- Windows Server, SQL Server, IIS, Apache, Active Directory, Group Policy, DNS, or file services
- Document management, workflow, managed file transfer, monitoring, authentication, or certificate-management platforms
- Application resiliency, recovery testing, high availability, Linux, or advanced automation
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The Company
What We Do
MTC Holding Corporation is a privately-held company that operates in the investment management & financial advisory industry and the management of companies and enterprises.
