Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we’re looking for a Senior Enterprise Account Manager.
RouteThis is looking for a highly motivated individual to fill this key role in driving new revenue through new Enterprise logos and existing customer expansion. In this role you will be leading complex Enterprise Sales, drawing on your previous Enterprise sales expertise.
What You'll Do:
Understand, articulate, and navigate the unique RouteThis Value Drivers we deliver to customers and prospective clients, including our AI-powered solutions and how they drive measurable operational and customer experience impact
Position and sell AI-driven products and capabilities by clearly translating technical functionality into business outcomes for Enterprise buyers
Educate and guide customers on the strategic application of AI within their organizations, helping them build internal business cases for adoption
Develop and execute on an outreach strategy for your target accounts with the assistance of marketing, sales leadership, etc.
Exceed pipeline and revenue goals on a quarterly basis
Effectively navigate Enterprise organizations, multi-threading through key stakeholders at all levels and developing champions who are “selling” on our behalf
Lead complex conversations around innovation, automation, analytics, and AI transformation initiatives
Manage multiple enterprise sales cycles with 6 to 12 month purchasing cycles, with typical deal sizes in the high six figures
Track all opportunity details including use cases, AI applications, Value Drivers, accurate timing, next steps, dollar amounts, forecasting, etc. in Salesforce.com
Work closely with marketing and product teams to provide feedback based on customer interactions, especially related to AI capabilities, competitive positioning, and market demand
Maintain balance in your pipeline (early/mid/late) as well as pipeline velocity and conversion rates
Manage the client and internal teams through the customer journey, ensuring alignment on AI implementation expectations and outcomes
Partner with customer success to ensure high satisfaction, adoption, and expansion within your accounts
What You Bring:
8+ years in B2B SaaS sales at the Enterprise level
Demonstrated experience selling complex, technical solutions, ideally including AI, analytics, automation, or data-driven platforms
Comfort discussing AI concepts (machine learning, predictive analytics, automation workflows, data insights) with both technical and business stakeholders
Demonstrated excellence selling to VP and C-level executives
Proven ability to translate emerging technologies into clear ROI and business value
Superior written and verbal communication skills
Consistently deliver high 6+ figure deals
Thrive in a fast-paced, self-starting environment
Have the ability to efficiently prioritize time
Validated quota achiever (top 10% in your company)
Team-selling experience is a must-have
Telecommunications experience is helpful but not required
Ability to travel to meet prospects, customers, and for occasional internal meetings. Passport must be up-to-date, we are a global business.
University or College degree/diploma with excellence in your field of study, ideally: Sales, Marketing, Business, or Communications
Package Overview:
This is a remote-first role for candidates based in the United States.
This position includes a generous commission structure with significant earning potential for high performers.
Competitive health benefits
Equity- Stock Options
3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
Do you feel like you’re able to tackle this role? Show us what you got! We absolutely don’t expect applicants to check off every box for any of our positions, and welcome you to apply if you feel like you are an excellent fit.
Why RouteThis?
Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.
Team: At RouteThis you will be working on a highly-motivated team, each team member has been carefully selected to ensure there is a fit with our values of One Team, Customer First, Innovate and Own It.
Fun: We believe that work should be fun and engaging. We host social events both in person and virtual.
Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.
Location: Located in the “Silicon Valley of the North” we are proud members of the Waterloo-region in downtown Kitchener. We offer flexible work arrangements.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
Skills Required
- 8+ years in B2B SaaS sales at the Enterprise level
- Demonstrated experience selling complex technical solutions (AI, analytics, automation, data-driven platforms)
- Comfort discussing AI concepts (machine learning, predictive analytics, automation workflows, data insights) with technical and business stakeholders
- Demonstrated success selling to VP and C-level executives
- Proven ability to consistently close high six-figure deals
- Validated quota achiever (top 10% in your company)
- Team-selling experience (must-have)
- Experience managing multiple enterprise sales cycles (6–12 month purchasing cycles)
- Experience using Salesforce.com to track opportunities and forecasting
- Superior written and verbal communication skills
- Ability to travel for meetings; passport up-to-date
- Thrive in a fast-paced, self-starting environment and efficiently prioritize time
- University or College degree/diploma (ideally Sales, Marketing, Business, Communications)
- Telecommunications industry experience
What We Do
RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs. When used by support teams, RouteThis helps to: - Lower average handle times (AHT); - Increase first call resolution rates (FCR); - Reduce no fault found tech visits and product returns; - Increase Customer Satisfaction (CSAT) and more
