What you'll do:
- Become an expert in the Hivemind Autonomy Software Development Kit (SDK).
- Maintain a deep understanding of the SDK’s features, updates, and use cases to guide the team and assist customers.
- Serve as a technical and functional team lead for a team of autonomy applications engineers.
- Guide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customers.
- Manage, prioritize and delegate customer issues.
- Contribute via code/design/solutions/architecture to internal and customer projects.
- Support BD in pre-sales and post-sales activities as a technical resource.
- Ensure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK.
- Oversee and contribute to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge bases.
Act as an escalation point for complex customer issues and provide hands-on support when necessary. - Coordinate closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new features.
- Act as a liaison between customers and internal teams to advocate for customer needs and communicate product updates.
- Develop and grow your teammates through mentorship and training.
- Set performance goals, conduct regular evaluations, and foster a collaborative team environment.
- Develop and refine support processes to improve team efficiency, customer satisfaction, and response times.
- Track and report on key metrics related to customer engagement, issue resolution, and team performance to stakeholders.
- Autonomous teaming drones.
- Teaming between helicopters and drones.
- Autonomy on Robodogs.
- AI on Fighter Jets… and more that we aren’t allowed to publicly share!
Required qualifications:
- Bachelor’s degree in Aerospace Engineering, Computer Science, or a related field
- 10+ years of experience of industry experience
- 5+ years of experience in a customer facing engineering role
- 5+ years of experience as an engineering manager
- Strong technical background in software engineering
- Strong proficiency in writing modern C++ code
- Intermediate proficiency in writing Python code
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
Preferred qualifications:
- Experience developing software for mobile robot / autonomy applications
- Experience in the defense aviation or robotics industry
- Experience building and running a 5–7-person enterprise software applications/solutions engineering team
- Ability to travel to USA for up to 3 months at a time for training
Skills Required
- Bachelor's degree in Aerospace Engineering, Computer Science, or a related field
- 10+ years of industry experience
- 5+ years of experience in a customer-facing engineering role
- 5+ years of experience as an engineering manager
- Strong technical background in software engineering
- Strong proficiency writing modern C++ code
- Intermediate proficiency writing Python code
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Experience developing software for mobile robot or autonomy applications
- Experience in the defense aviation or robotics industry
- Experience building and running a 5–7-person enterprise software applications or solutions engineering team
- Ability to travel to the USA for up to 3 months at a time for training
What the Team is Saying
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Company materials highlight comprehensive medical, dental, and vision coverage with mental-health support and an EAP. Third-party benefits summaries also portray health coverage as a strong component of the package.
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Retirement Support — Offerings include a 401(k) with employer matching, cited on the careers page and independent benefits directories. Multiple sources indicate a match exists, though exact formulas have varied over time and warrant confirmation.
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Equity Value & Accessibility — Company communications describe equity for all full-time hires and stock benefits as part of total rewards. Independent listings also note company equity/RSUs as a standard element.
Shield AI Insights
What We Do
At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.
Why Work With Us
Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.
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Shield AI Teams
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Shield AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
