Senior Engineering Manager, Site Reliability

As the Senior Manager of Site Reliability Engineering, you will be responsible for ensuring the reliability, scalability, and efficiency for a wide range of client systems, including organizations like NASCAR, USOPC, TGL. This role is pivotal in leading strategic initiatives across the SRE domain to ensure optimal infrastructure and system performance, directly aligning with our clients’ business objectives. Your duties will encompass individual contributor responsibilities combined with management and leadership functions: high-level planning, governance, and continuous enhancement of reliability practices, as well as directing the SRE team to achieve and maintain superior service standards.
Note: For this role we are only looking to hire in Canada and LATAM in the EST Time Zone.

Essential Duties and Responsibilities:The following and other duties may be assigned as necessary:

Leadership and Management Responsibilities:

• Lead and mentor a team of 5 site reliability engineers as a "player-coach," actively collaborating with them to achieve reliable and scalable systems for our client partners.
• Guide, mentor, and foster the professional growth of a five-person SRE development team, establishing well-defined objectives and aligning career progression with overall organizational strategy.
• Champion innovation in automation, advocating for technologies that enhance system efficiencies and team productivity.
• Implement advanced monitoring to proactively forecast and mitigate system risks, ensuring business continuity.
• Align SRE goals with senior leadership's business objectives and client needs.
• Drive a culture of continuous improvement, incorporating cutting-edge technologies and best practices into the SRE workflow.
• Oversee the development and implementation of training programs that elevate the technical acumen of the SRE team.
• Oversee and negotiate with technology vendors to procure tools necessary for advancing our SRE capabilities.
• Work with clients to define SLAs and procedures for escalation to 3rd party vendors.

Individual Contributor Responsibilities

• Engage in SRE planning and execution, which includes participating in a rotational on-call schedule for LiveOps support.
• Develop and execute a comprehensive site reliability strategy that supports the organization's overarching objectives.
• Partner with Solution Architecture to design, implement, and test production systems for high availability, scalability, and performance, ensuring business continuity during high-visibility sports events.
• Evolve incident management to include risk assessment and develop organization-wide, long-term mitigation strategies.
• Direct and oversee root cause analyses (RCAs) for all major incidents, driving subsequent process improvements and follow-up actions.
• Maintain service availability and performance, set and monitor SLAs, and reduce downtime and reliability risks.
• Drive adoption of best practices in CI/CD, cloud architecture, and system resilience
• Hands-on execution with expectation of being 70%+ billable on client work

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Minimum of 5 years of experience as a Site Reliability Engineer (SRE).
• At least 2 years of experience managing an SRE team.
• Proven success in Site Reliability Engineering (SRE), DevOps, or a related discipline, with deep expertise in large-scale system architecture, including cloud services and enterprise deployments.
• Experience with AWS, Cloudwatch, DataDog is required.
• Proven experience in managing technology platforms, particularly during periods of high traffic.
• Proven experience in people management, including scheduling, on-call rotations, and fostering team members' professional development through learning and training initiatives.
• Advanced hands-on knowledge of automation scripting, infrastructure as code, and contemporary cloud orchestration tools.
• Demonstrated ability to contribute to strategic planning and initiatives in a technology-focused environment.
• Exceptional problem-solving, organizational, and leadership skills.

Supervisory Responsibilities:

• Direct leadership and development responsibilities for 5 SRE team members
• Strategic oversight of the department's staff, including hiring, training, and performance evaluation.

Location/Work Hours:

• This role is 100% remote. Flexibility required to align with global team schedules, critical project timelines, and LiveOps availability.

Travel Requirements:

• Up to 5% travel may be required to foster team alignment, participate in key meetings, and support business needs.

Work Environment:

• The characteristics described here are representative of those an employee encounters while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.