Senior Engineering Manager, Fulfillment Engineering (Remote)

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

At ezCater, we understand that seamless integrations with Point of Sale (POS) and delivery solutions are critical for delivering a reliable fulfillment experience to our customers. In fact, we're so committed to this belief that we envision integrations becoming the primary avenue for our interactions with Catering and Delivery Partners in the years to come. Complementing our tech-driven approach, our Customer Service Team stands out as a key differentiator, providing unparalleled support in the food-for-work space

As the Senior Engineering Manager of Fulfillment Engineering, you will be at the forefront of shaping and executing our integrations and customer service technology strategy. Working closely with product and business stakeholders, you will define a comprehensive roadmap to facilitate scalable integrations with third-party partners and enable intelligent customer service solutions. You’ll lead the engineering team in outlining and executing on the technical roadmap for these areas. You will oversee the POS Integrations, Delivery, and Customer Care Squads, providing guidance on technical direction, ensuring high-quality deliverables, and optimizing team performance. You will also play a leadership role on the Supply Experience Leadership Team, actively participating in cross-functional initiatives to enhance system-wide operations. As a Senior Engineering Manager, you will have significant influence and the opportunity to make a vast impact within the organization.

What You'll Do:

• Build, lead, and mentor a highly capable team of software engineers. You will be empowered to grow rising engineering leaders to become strong and high-performing managers. 
• Be a thought partner with the Directors of Engineering in all aspects of the business, pressure-testing ideas while bringing your own creativity to the conversations. 
• Lead cross-functional projects that may require multiple teams, staff engineers, and stakeholders. 
• Contribute to the overall success of the engineering manager cohort across the organization through leading by example, collaborating on best practices, and mentoring engineering managers. 
• Build, lead, and mentor an exceptional team of software engineers, leading conversations, and cultivating execution and decision-making; all while delighting our customers and propelling our team of engineers to execute projects. 
• Drive the execution of our vision by translating business requirements into technical solutions. Ensuring our products are robust and adhere to the engineering standards while meeting our goals.
• Leverage your technical expertise and communication skills to collaborate with product managers and other engineering teams in the organization to influence our systems and roadmaps. 
• Operate with scale and speed, determining the ideal development lifecycle, technical design, and approach for new and existing solutions. Ensuring best practices for software development are followed while delivering high-quality work by fostering pragmatism and urgency. 
• Contribute technically: Brainstorm with engineers and design solutions. 
• Have fun building meaningful software with awesome people.

What You Have:

• Proven experience in leading engineering teams.
• Creativity to think outside the norm while pressure testing multiple solutions for large-scale projects.
• Ability to assess and grow highly specialized engineers and/or full stack and how that affects team dynamics. 
• A passion for building and growing high-performing teams, prior management experience, and a desire to be an impactful leader. 
• Proficiency in documenting processes and monitoring the performance metrics for our applications and systems. 
• Flexible growth mindset, you’re willing to do what it takes to adapt your team and power them for success. 
• Goal orientation and a record of success leading leaders and engineers. 
• Curiosity and a desire to build products that matter through continual learning of industry trends and best practices associated with technology and managing people. 
• A desire to collaborate with strong engineers and engineering leaders to continually improve a mature engineering team. A sharp mind, a soft heart, and a large funny bone.

The national cash compensation range for this role is $192,000 - $248,000* per year.

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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