The Role
Leads storage infrastructure support, architecture, security, availability, backups, SAN/NAS operations, replication, disaster recovery, migrations, monitoring, troubleshooting, vendor coordination, and infrastructure upgrades. Develops standards, documentation, replacement plans, and service improvements while supporting highly secure datacenter environments. Provides technical consultation, project planning, incident escalation, user training, mentoring, and on-call support. Occasional overnight travel to remote Hawaiian Island locations may be required.
Summary Generated by Built In
Job Summary & Responsibilities
- Responsible for leading the support of HMSA's storage infrastructure. Responsibilities include, but are not limited to the following:
- Ensures the reliability of HMSA's storage infrastructure, to include the planning and implementation of enhancements.
- Develops Reference Architectures and technology standards based on Infrastructure Building Blocks, that can be offered as services to HMSA business units.
- Implements, secures and ensures the availability of Storage, Backups and SAN infrastructure.
- Provisions resources, and conducts advanced maintenance, data replication, disaster recovery, and data migration.
- Develops documentation for our Open Systems Storage and Backup environments.
- Supports complex Storage and Backup devices, including SAN, NAS and Backup solutions under minimal supervision.
- Operates in complex, highly-secure, highly-available, operations-centric datacenter environments.
- Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department. Explains infrastructure capabilities. Consults with other Information Systems Department teams regarding infrastructure requirements and provides recommendations for both the design and implementation of systems integration efforts. Reviews and makes recommendations with respect to IT infrastructure that deviates from established architecture standards. Leads project planning and requirements gathering efforts. Recommends and creates action plans for systems development and / or integration. Identifies the need for major support contracts. Reviews vendor proposals. Prioritizes, plans and implements upgrades and ensure that change management procedures are implemented and followed. Prioritizes, plans and implements infrastructure repairs and installations. Coordinates and plans activities with vendors. Ensures that asset and Oversees the conduct of disposal procedures are adhered to. Designs and implements infrastructure replacement plans. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded. Escalates problems as required. Informs management as appropriate. Troubleshoots and diagnoses complex and escalated problems. Works with multiple vendors to coordinate the resolution of issues. Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems.
Identifies the training needs of users. Shares knowledge with users and other Information Systems Department staff. Updates users on the status of incidents and problems. Ensures that follow-up procedures are adhered to. Tracks customer satisfaction. Participates in long-term infrastructure strategy and planning. Participates in rotating on-call support schedules. Provides after-hours support to business operations, as needed. Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed.
Mentors and assists in the professional development of less experienced staff. Required to be on-call for critical incidents as they arise. - Employee must participate in continuing education and training as needed or assigned. This is to ensure an accurate and updated knowledge base.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Preferred Qualifications- Bachelor's degree or technical institute degree / certificate or equivalent work experience.
- Five years of relevant information technology work experience.
- Substitutions such as a higher-level degree, specialized training or certification and less work experience will be considered.
- Strong understanding of Datacenter consolidation, IaaS, private cloud, virtualization, assessment and capacity planning technologies and best practices
- Strong understanding of OS fundamentals for UNIX, Linux and/or Microsoft platforms
- Strong understanding of virtualization technologies and VMware products.
- Experience with Brocade and/or Cisco SAN Switches and Routers
- Experience with installing, configuring, supporting and maintaining Enterprise Backup solutions comprising disk-based VTLs
- Experience with storage configuration, volume management and path management software tools (LVM, Native MPIO, EMC PowerPath, HDS HDLM, etc.)
- Experience with Disaster Recovery as it relates to storage systems and data recovery techniques, including disk replication, snapshots and disaster recovery best practices
- Experience in system monitoring tools and techniques for supporting SAN, NAS and Backups operations, alerting and remediation
Intermediate knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.
Skills Required
- Bachelor's degree, technical institute degree or certificate, or equivalent work experience
- Five years of relevant information technology work experience
- Strong understanding of datacenter consolidation, IaaS, private cloud, virtualization, assessment, and capacity planning technologies and best practices
- Strong understanding of UNIX, Linux, and/or Microsoft platforms
- Strong understanding of virtualization technologies and VMware products
- Experience with Brocade and/or Cisco SAN switches and routers
- Experience installing, configuring, supporting, and maintaining enterprise backup solutions comprising disk-based VTLs
- Experience with storage configuration, volume management, and path management tools such as LVM, Native MPIO, EMC PowerPath, and HDS HDLM
- Experience with disaster recovery for storage systems and data recovery techniques, including disk replication and snapshots
- Experience with system monitoring tools and techniques for SAN, NAS, and backup operations, alerting, and remediation
- Intermediate knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
