Senior Engineer, Service Solutions

Your role will provide scheduling guidance, approvals to proceed with implementation, network orchestration, lead the service provisioning process to ensure a quality delivery and acceptance of the service to the customer and the Network Operations team. As a Senior Service Solutions Engineer, you will represent and at times, lead the Service Solutions team in service planning meetings and work across the organization on quality and optimization initiatives.
As a qualified individual with a diverse background, experience, values, and strong work ethic, you will work in alignment with corporate guidance and goals to perform service fulfillment. You will work closely with the Customer Solutions Engineering teams and other stakeholders to ensure customer requirements are clear and meet customer expectations as part of the pre-sales and service fulfillment process. You will be responsible for the delivery of service and product offerings across Broadband, Media, Mobility, and Government sectors.
As a Senior Service Solutions Engineer, you will work independently and represent the Service Solutions team in Service Delivery meetings and work across the organization on quality and optimization initiatives. You will have the opportunity to showcase and further develop your skills by participating in initiatives that evolve service provisioning processes and take on assignments that introduce new technology platforms.
What you will do:

• Provision service product offerings with emphasis on delivering on customer set expectation and satisfaction
• Reserve and allocate network resources for customer service consumption
• Validate the appropriate configuration for satellite modems at Intelsat teleports and at customer sites
• Collaborate with the Customer Solutions Engineering team to establish initial service requirements for new service implementation
• Collaborate with other Engineering support teams and Operations teams to determine a quality service design and establish service acceptance after the service has been activated
• Review and validate Service Orders and associated documents for accuracy as well as validating the proper hardware/capacity required to support new standard services
• Continuously monitor the status of all open projects during the pre-sales cycle through to implementation
• Communicate with the Customer Solutions Engineering and/or Product teams and make design modifications when changes to the initial scope have been made.
• Assist with continuous improvements by updating process and procedures necessary to improve interfaces between Service Delivery stakeholders

Your required experience/skills
Must have a bachelor's degree or an equivalent combination of education and direct work experience

• 5 - 7 years' experience working in a technical network domain
• Cisco network certification required CCNA or CCNP
• Juniper network certification preferred JNCIA-Junos, JNCIS-SP
• Must have in-depth knowledge of MPLS, Layer 2 and Layer 3 VPN, VRF, network routing protocols such as BGP, EIGRP, OSPF, and ISIS
  • Hands on configuration and strong troubleshooting is required
• Expert knowledge of IPv4 and IPv6 addressing/sub-netting
• Experience in translating technical service requirements into a logical service design based on written documentation
• Experience translating complex technical requirements into a logical system design
• Extensive knowledge designing, analyzing, evaluating, configuring, troubleshooting, and implementing network solutions
• Must be able to train and mentor other engineers

Your success in this role will look like:
Build productive work relationships with stakeholder organizations to improve the quality and efficiency of end-to-end service delivery

• Identify opportunities to adapt new technology and automation of the service provisioning process
• Represent Service Solutions as a subject matter expert supporting initiatives to improve the customer experience
• Develop training material and knowledge articles that share knowledge and best practices

It would be nice if you had:

• Strong analytical and problem-solving abilities
• Experience with network orchestration and automation technologies and adaptation
• Experience with satellite modems and RF experience C Band, Ku band, Ka band, IF, L-band
• Experience with SD-WAN and IP optimization devices

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:
Your role will provide scheduling guidance, approvals to proceed with implementation, network orchestration, lead the service provisioning process to ensure a quality delivery and acceptance of the service to the customer and the Network Operations team. As a Senior Service Solutions Engineer, you will represent and at times, lead the Service Solutions team in service planning meetings and work across the organization on quality and optimization initiatives.
As a qualified individual with a diverse background, experience, values, and strong work ethic, you will work in alignment with corporate guidance and goals to perform service fulfillment. You will work closely with the Customer Solutions Engineering teams and other stakeholders to ensure customer requirements are clear and meet customer expectations as part of the pre-sales and service fulfillment process. You will be responsible for the delivery of service and product offerings across Broadband, Media, Mobility, and Government sectors.
As a Senior Service Solutions Engineer, you will work independently and represent the Service Solutions team in Service Delivery meetings and work across the organization on quality and optimization initiatives. You will have the opportunity to showcase and further develop your skills by participating in initiatives that evolve service provisioning processes and take on assignments that introduce new technology platforms.
What you will do:

• Provision service product offerings with emphasis on delivering on customer set expectation and satisfaction
• Reserve and allocate network resources for customer service consumption
• Validate the appropriate configuration for satellite modems at Intelsat teleports and at customer sites
• Collaborate with the Customer Solutions Engineering team to establish initial service requirements for new service implementation
• Collaborate with other Engineering support teams and Operations teams to determine a quality service design and establish service acceptance after the service has been activated
• Review and validate Service Orders and associated documents for accuracy as well as validating the proper hardware/capacity required to support new standard services
• Continuously monitor the status of all open projects during the pre-sales cycle through to implementation
• Communicate with the Customer Solutions Engineering and/or Product teams and make design modifications when changes to the initial scope have been made.
• Assist with continuous improvements by updating process and procedures necessary to improve interfaces between Service Delivery stakeholders

Your required experience/skills
Must have a bachelor's degree or an equivalent combination of education and direct work experience

• 5 - 7 years' experience working in a technical network domain
• Cisco network certification required CCNA or CCNP
• Juniper network certification preferred JNCIA-Junos, JNCIS-SP
• Must have in-depth knowledge of MPLS, Layer 2 and Layer 3 VPN, VRF, network routing protocols such as BGP, EIGRP, OSPF, and ISIS
  • Hands on configuration and strong troubleshooting is required
• Expert knowledge of IPv4 and IPv6 addressing/sub-netting
• Experience in translating technical service requirements into a logical service design based on written documentation
• Experience translating complex technical requirements into a logical system design
• Extensive knowledge designing, analyzing, evaluating, configuring, troubleshooting, and implementing network solutions
• Must be able to train and mentor other engineers

Your success in this role will look like:
Build productive work relationships with stakeholder organizations to improve the quality and efficiency of end-to-end service delivery

• Identify opportunities to adapt new technology and automation of the service provisioning process
• Represent Service Solutions as a subject matter expert supporting initiatives to improve the customer experience
• Develop training material and knowledge articles that share knowledge and best practices

It would be nice if you had:

• Strong analytical and problem-solving abilities
• Experience with network orchestration and automation technologies and adaptation
• Experience with satellite modems and RF experience C Band, Ku band, Ka band, IF, L-band
• Experience with SD-WAN and IP optimization devices

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:

• This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
• Knowledge and experience working as member of a cross-functional team
• Must work well under pressure and change of scope
• Must be able to multitask in a very fast paced environment
• Effective verbal and written communication skills is required
• Able to take delegated work and independently work on projects of moderate complexity

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled