Senior Engineer I - Laboratory IT

About the Department
Our Boston Research & Development hub, anchored in the greater Boston area, brings together the best minds in life science innovation. The teams located in facilities in Lexington, Watertown and Cambridge reflect the full R&D continuum, from early research through late-stage clinical development. Here, we are building for the future, creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. Our greater Boston R&D hub merges biotech speed and agility with large pharmaceutical company quality, resources, and stability, uniting the best of both worlds to develop new medicines for patients.
The team is comprised of collaborative, diverse and passionate people who have a true sense of pride in their work and are committed to helping others grow and develop their careers. You'll also have a platform to engage with key stakeholders on a global scale throughout the entire pipeline process. And while changing the future of diabetes, obesity and MASH treatment is no easy task, we also recognize the importance of an enjoyable workplace, which is why we've cultivated a culture of fun, ingenuity and innovation. And our competitive compensation package and support of a healthy work-life balance all add to a best-in-class employee experience. We are changing lives for a living. Are you ready to make a difference?
The Position
The Senior IT Engineer I - Labs will be responsible for ensuring operations of existing local laboratory IT infrastructure as well as pursuing novel solutions that allow the research teams on site to work with data driven sciences. Major tasks will include implementing and maintaining existing laboratory systems and instruments, enabling solutions for capturing data from laboratory instruments and servers, ensuring local and cloud storage capacity for data, ensuring access to relevant cloud computing data science tools, as well as securing network performance for data capture and analysis locally and globally.
The Senior IT Engineer I - Labs will therefore be working closely with research and operations staff in Lexington as well as with the Digital, Data and IT (DDIT) organization, DDIT Research and Early Development (DDIT RED) and coordinating with colleagues in NN global research hubs and at multiple US locations.
Relationships
This position reports to the Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team.
Additional internal stakeholders include IT applications teams from Novo Nordisk (NN), IT security teams from NN; Legal, audit and compliance representatives from NN; NNI IT group for infrastructure, network, security, application, and user related activities.
External stakeholders include service providers for support of scientific instruments and systems.
Essential Functions

• Provides technology support and service:
  • Develops strategies and processes to ensure that stakeholders' needs are identified and met, commitments are delivered upon and that stakeholders receive superior quality service
  • Develops creative solutions to effectively handle difficult incidents, and various techniques to diffuse situations and keep stakeholders calm
  • Exhibits extensive knowledge of IT systems, applications, cloud computing and/or networks, and utilizes this knowledge to develop training for other technical supporters
  • Serves as a role model to others for translating complex and technical information
• Develops and maintains systems, applications and infrastructure:
  • Follows IT security best practices, policies and procedures in support of IT security programs
  • Analyzes user requirements, develops and implements functional specifications and configurations for complex systems, and ensures requirements are met
  • Champions best practices within functional area to enhance IT solutions and improve processes and results
  • Champions recommendations and improvements to system and process performance and functionality
  • Understands the needs of Novo Nordisk functions and translates them into innovative business and IT solutions
  • Monitors and manages overall system and recommends solutions to hardware or software problems and issues

• Infrastructure support:
  • Maintains IT systems and performs regular proactive maintenance and system updates
• Scientific ID and Cloud computing infrastructure support:
  • Provides systems integration, installation, licensing, version management, and basic troubleshooting; manages incident resolution when escalation of issues to software vendors is required

• Analyze and fulfills business needs:
  • Fosters and develops an environment of open and honest communication to build strong partnerships and positive perception of IT
  • Leverages in-depth knowledge of business functions, business processes and key objectives to develop solutions aligned with business needs
  • Engages stakeholders to discuss the effectiveness of solutions and capabilities, and their impact on business strategies and performance
• Builds relationships and influences key stakeholders:
  • Demonstrates the ability to influence expectations and negotiate with global stakeholders to produce desired effects on actions, behaviors and business outcomes
  • Facilitates cross-functional collaboration among necessary stakeholders when making decisions and developing strategic plans

Physical Requirements
This is an onsite position in Lexington, MA. 0-10% overnight travel required.
Qualifications

• A high school diploma, minimum of 8+ years relevant experience required
• A Bachelor's degree with 5+ years and Master's degree with 3+ years relevant experience can be considered
• Relevant experience includes:
  • Excellent troubleshooting skills with ability to create solutions
  • Solid understanding of PC based hardware, Microsoft Windows Servers, Active Directory, Virtual Machines
  • Solid understanding of network standards and protocols, wireless networks, VLANs, firewalls
  • Solid understanding of relational databases (e.g. MSSQL/Oracle)
  • The ability to learn new applications and apply knowledge in troubleshooting situations
  • Understanding of remote support and help desk ticketing systems

• Preferred experience includes:
  • Experience in a biotechnology, life sciences, or clinical IT systems analyst or computer programmer role
  • Experience with IT structures in a laboratory based setting and experience supporting research staff
• Demonstrated ability to work independently, generally unsupervised, in teams, and with external collaboration partners on highly complex activities
• Customer minded problem-solving mindset with a keen interest in identifying and problem solve how to best enable and increase science and operational performance through IT
• Ability to influence, communicate, and collaborate in teams spanning multiple time zones as part of a global organization
• Excellent written and oral communication skills
• Detail oriented with strong documentation skills
• Prioritizes and keep focus on key priorities
• Cultural awareness relevant to working in a globally focused work environment

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.