Senior Engineer, DevOps - R01547508

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Role: Production Support Engineer

Experience: 6+ years.

Location: McLean VA

Job Summary:

We are seeking a proactive and skilled Production Support Engineer to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical applications. The ideal candidate will have strong technical expertise, problem-solving skills, and experience with monitoring and observability tools like Dynatrace and Kibana.

Key Responsibilities:

• Incident Management: Monitor production systems using Dynatrace, Kibana, and other observability tools to identify and resolve issues quickly and effectively.

• Root Cause Analysis: Investigate production incidents, perform root cause analysis, and implement long-term fixes to prevent reoccurrence.

• Code Fixes and Enhancements: Develop and deploy code changes to address bugs, optimize performance, and support evolving business needs.

• Monitoring and Automation: Create and maintain monitoring dashboards, alerts, and automation scripts to improve system health and minimize manual effort.

• Collaboration: Work closely with developers, QA engineers, and business stakeholders to understand application behavior and identify areas for improvement.

• Documentation: Prepare clear, detailed documentation for troubleshooting guides, system architecture, and support processes.

• Continuous Improvement: Identify and drive process improvements to enhance system reliability, efficiency, and performance.

• On-Call Support: Participate in a rotating on-call schedule to provide after-hours support when needed.

Job Scope:

• Takes ownership and is accountable when dealing with production/non-production issues.

• Diagnoses and resolves software issues and is prepared to provide on-call support as needed.

• Applies strong analytical and problem-solving skills to resolve complex technical challenges.

• Communicates effectively with team members and stakeholders through verbal and written communication.

• Quickly assesses and escalates issues when appropriate to minimize downtime and impact.

• Monitors applications/environments and develops solutions to enhance support activities and operational efficiency.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• Strong programming skills in Java or similar languages.

• Hands-on experience with Dynatrace and Kibana for monitoring and troubleshooting.

• Familiarity with GIT, Jenkins, Maven, JUnit, Docker, JMeter, Artifactory, and Kubernetes.

• Experience with JMS enterprise messaging technologies such as ActiveMQ or AMQ.

• Knowledge of static analysis tools (e.g., Fortify, SonarQube) and remediation practices.

• Familiarity with infrastructure automation technologies (e.g., Ansible, Gradle, Maven).

• Understanding of design patterns like sidecar, circuit breaker, ingress, egress, etc.

• Experience with ANTLR, Apache FreeMarker, and UNIX Shell Scripting.

• Strong analytical and problem-solving abilities, especially under pressure.

• Excellent communication and teamwork skills.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The Vertical team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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