The Role
As a Senior Engagement Manager, you will oversee account strategy, manage project lifecycles, and ensure client deliverables meet goals. You will lead client interactions and coordinate cross-functional teams while maintaining project documentation and reports.
Summary Generated by Built In
Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative, development, and optimization with high-level partnerships with Optimizely and Kentico.
As a Sr. Engagement Manager, you will be responsible for driving the overall account strategy on behalf of our clients, documenting the solution, and ensuring the final deliverable meets client goals and end user needs. Sr. Engagement Managers are responsible for ensuring a trusted and long-term partnership with our clients. You are responsible for project managing all client deliverables, account growth, setting the overall strategic direction and vision, and developing solutions that inspire the team and client. You should have a strong digital background, and a consultative approach for problem-solving.
Responsibilities
- Primary client contact, providing short- and long-term strategic counsel, as well as overall fiscal responsibility for the account
- Effectively manage full project lifecycles, creates and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations
- Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirements as well as project KPIs
- Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives.
- Ensure delivery teams across UX, design, analytics, marketing, QA, and development remain aligned and working toward SOW commitments.
- Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history).
Minimum Requirements
- 5 years of experience inProject/Engagement Management, Business Analysis, or Product Management.
- Proven experience in successfully delivering DXP projects or working extensively within a content management system (CMS) environment. (Kentico, Optimizely, Sitecore, AEM or similar)
- Working knowledge of SDLC and Agile methodologies, with hands-on experience using JIRA and/or Azure DevOps.
- Experience launching IT platforms or software for enterprise-level clients.
- Ability to manage multiple projects under tight deadlines while maintaining high-quality delivery.
Preferred Qualifications
- Background supporting cross-functional digital delivery teams (UX, design, development, QA, analytics, marketing).
- Experience defining or evolving digital product strategy within enterprise environments.
About Reply
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.
Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at [email protected]. Visit our website at www.reply.com to learn more about our open roles.
Top Skills
Aem
Agile
Azure Devops
JIRA
Kentico
Optimizely
Sdlc
Sitecore
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The Company
What We Do
Reply [EXM, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.
