The Role
The Engagement Director leads Adobe client engagements, ensuring strategic success, P&L management, and delivery excellence while mentoring teams and defining digital roadmaps.
Summary Generated by Built In
Comwrap Reply is a leading digital experience consultancy specializing in Adobe Experience Cloud solutions. As part of the Reply network, we partner with global enterprises to design, build, and optimize scalable, data-driven digital platforms that drive measurable business impact. We combine deep Adobe expertise with strategy, experience design, and technical excellence to deliver transformational digital solutions across industries.
As an Engagement Director – Adobe, you are the executive leader accountable for the strategic success, financial performance, and long-term growth of key Adobe client engagements. You will serve as the senior client advisor, responsible for shaping digital experience roadmaps across Adobe Experience Cloud (AEM, Target, Analytics, Campaign, Commerce, Real-Time CDP, etc.), ensuring delivery excellence, and expanding account value. You will operate at the intersection of executive client partnership, Adobe solution strategy, and large-scale digital program delivery.
Responsibilities
- Serve as the primary trusted advisor for C-level and VP stakeholders, providing long-term digital strategy, roadmap planning, and leadership for executive steering committees.
- Define multi-year roadmaps for the Adobe Experience Cloud, translating business objectives into measurable KPIs and ensuring solutions leverage emerging capabilities and scalability standards.
- Own the account P&L and revenue growth, leading SOW development, pricing strategy, and commercial negotiations to drive upsell and cross-sell opportunities.
- Provide executive supervision over complex implementations, establishing governance models and risk mitigation plans to ensure programs remain aligned with scope, timeline, and budget.
- Oversee diverse delivery teams—from UX to DevOps—to ensure effective backlog management, release planning, and seamless coordination across multi-disciplinary Adobe programs.
- Facilitate high-level workshops to define technical requirements while mentoring internal engagement managers and partnering with Adobe Alliance teams on go-to-market positioning.
Minimum Requirements
- 10+ years of professional experience in Engagement Management, Program Management, or Digital Consulting, with a focus on large-scale technology delivery.
- 5+ years leading enterprise-scale engagements across the Adobe Experience Cloud, including AEM (Sites/Assets), Adobe Commerce, CDP, Target, and Analytics.
- Proven track record of managing multi-million-dollar digital transformation programs, including full accountability for P&L, forecasting, and margin management.
- Deep Ecosystem Knowledge: Subject matter expertise in enterprise CMS/DXP ecosystems, with a specialized focus on architecting and optimizing Adobe Experience Manager.
- Exceptional verbal and written communication skills with demonstrated experience presenting complex digital strategies to C-suite and VP-level stakeholders.
- Strong proficiency in Agile delivery frameworks and SDLC processes, with extensive experience leading distributed, cross-functional engineering and design teams.
Preferred Qualifications
- Adobe certifications (AEM Sites & Assets, Adobe Commerce, Target, Analytics, etc.).
- Experience partnering directly with Adobe Alliance teams and participating in joint business planning.
- Background defining enterprise personalization, commerce, or customer data strategies.
- Experience migrating legacy CMS platforms to Adobe Experience Cloud.
- Familiarity with cloud infrastructure (Azure, AWS) and composable architecture patterns.
About Reply
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.
Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at [email protected]. Visit our website at www.reply.com to learn more about our open roles.
Skills Required
- 10+ years of experience in Engagement Management, Program Management, or Digital Consulting
- 5+ years leading enterprise-scale engagements across Adobe Experience Cloud
- Managing multi-million-dollar digital transformation programs
- Subject matter expertise in CMS/DXP ecosystems, specifically Adobe Experience Manager
- Exceptional communication skills for presenting to C-suite
- Strong proficiency in Agile delivery frameworks and SDLC
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The Company
What We Do
Reply [EXM, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.
