We are looking for a Senior Employee Success Manager focused on performance, leadership development, and talent pipelines. This role helps us think through our organizational structure — the roles our teams need, and the distinct pathways for individual contributors and managers within them — then builds the talent development pipeline for each primary pathway. You’ll help define the first-time manager program that turns strong ICs into confident Coaches; an evidence-based picture of elite individual-contributor performance and the development that gets people there; onboarding that brings new hires to full performance faster; and an early career pipeline for homegrown talent.
People Operations Overview
People Operations at Wealthfront exists to advance the health and fitness of the organization. Operating within a distributed organizational model, we aggregate best practices innovated by functional leaders and redeploy them throughout the organization. We work in partnership with functional leads acting as trusted advisors to ensure we have the right people, processes, and tools to improve the financial futures of our clients and further set Wealthfront apart.
About the Role
Help us think through structure. Partner with People Operations leadership on organizational design, leveling, and career pathways — the roles a function needs, and distinct tracks for individual contributors and managers, with a clear picture of what success looks like at each stage.
Build a talent development pipeline for each pathway. Turn each primary pathway in that structure into a working pipeline — the content, assessments, and practices that move people from one stage to the next — so development is deliberate rather than left to chance.
Grow homegrown talent. Design the early career and apprenticeship pipeline that builds our next generation of talent.
Develop our coaches: Build the first-time manager program that turns strong ICs into confident coaches. Managing is its own craft here, with managers chosen for ability and appetite. Maintain a rolling cadence of manager and hiring manager training to bring everyone up to standard.
Define and develop the "Elite IC." Research an evidence-based picture of elite individual-contributor performance, and build the development pathways that help our best ICs get there.
Bring new hires to full performance faster. Own the industry and company onboarding curriculum. A core part of the craft: breaking down complex financial concepts so anyone can understand them.
Support the performance cycle. Assist with goal setting, reviews, and calibration so the process stays rigorous and the focus stays on the conversations rather than the paperwork.
Build product-area fluency. Partner with each team's leadership on the technical and business knowledge specific to their product area — deep fluency in how our products actually work, so performance in role is continuously improving.
About You
You have 6–8 years of experience across talent development, performance management, leadership development, organizational development, or change management; consulting and organizational psychology or sociology backgrounds are welcome.
You've built and shipped real talent programs: leveling or job architecture frameworks, a company-wide performance review or calibration cycle, a first-time manager or leadership development program, a development pipeline or curriculum with real assessments, or an early career program.
Prior experience at a relevant consulting practice (Human Capital, Organizational Performance, People Strategy, Talent Management, Management Consulting, Organizational Development, HR Transformation, or HR Effectiveness) or on an innovative People team of a high-growth technology company is a strong signal.
You are an exceptional writer — most of this job's output is words, from curricula and scripts to guides and communications — and the bar is high.
You're comfortable in front of a room: facilitating a session, hosting an orientation, and holding an audience are part of the craft here.
You have an academic mindset: you read the research, including the references, and you can tell a rigorous study from a pop-science headline.
You have an affinity for fintech — you don't need to arrive an expert in our industry, but you need to want to become one.
Once you join, Wealthfront will:
Encourage you to work on projects that match your professional goals.
Support your professional development by providing feedback during weekly 1:1s and our semi-annual reviews.
Provide you autonomy so you can be a happy and successful member of our team.
Estimated annual salary range: $163,000 - $180,000 USD plus equity and a discretionary bonus
Plus benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!Skills Required
- 6-8 years experience in talent development, performance management, leadership development, organizational development, or change management
- Proven experience building and shipping talent programs (leveling/job architecture, performance review/calibration cycles, first-time manager programs, development curricula with assessments, or early career programs)
- Experience in organizational design, career pathways, and building talent development pipelines
- Exceptional written communication skills for curricula, guides, scripts, and internal communications
- Facilitation and presentation skills; comfortable leading sessions, orientations, and trainings
- Academic or research-oriented mindset with ability to evaluate rigorous studies and apply evidence-based practices
- Prior experience at a relevant consulting practice (Human Capital, Organizational Performance, People Strategy, Management Consulting, etc.) or on an innovative People team at a high-growth tech company
- Affinity for fintech and willingness to develop deep product and industry fluency
What We Do
Wealthfront is a nextgen banking service. We help you manage your money for both your short-term and long-term goals by providing a Cash Account with checking features and high interest, best-in-class automated investment management, and free financial advice, anytime you want it. We entered into the banking space in a big way this year with the launch of our cash account that offers an interest rate 5x greater than the national average. We’ve been overwhelmed by the response and have grown nearly 100% this year already to manage nearly $20 billion in total client assets. Our ultimate vision is to optimize and automate all of our clients’ finances and build what we call Self-Driving Money™️. We want clients to be able to automatically deposit their paycheck into their Wealthfront account, and let us take care of the rest — paying their bills, topping off their emergency fund or 401(k), and investing the rest based on their specific goals and lifestyle. Join us so you can help us turn this industry on its head and build a service that our clients don't just like, they love. Wealthfront integrates investing and banking services to make it delightfully easy to build long-term wealth. We're on a mission to build a financial system that favors people over institutions and we're just getting started. Through the power of automation, we deliver personalized, powerful products to help both sophisticated investors and those just starting out learn, lower their costs, and grow their wealth. We're one of the highest rated financial app in the Apple App Store and have been recently named the best robo-advisor and cash management accounts by Nerd Wallet and Investopedia. Want to help us re-architect the financial industry?
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