This is an excellent opportunity for someone with a strong background in HR administration, employee data management, or payroll operations who enjoys problem-solving, stakeholder engagement, and mentoring others while driving service excellence.
Location: Melbourne CBD (Collins Street) with a hybrid work arrangement of 3 days in the office and 2 days from home.
Work type: full time permanent.
What you’ll do
Reporting to the Employee Data Lead, you will be responsible for ensuring employee data is accurately maintained across onboarding, employment changes, transfers, contract variations, and terminations. Acting as a senior member of the team, you'll support the resolution of complex queries, help manage workflow priorities, and provide guidance and mentoring to Employee Data Officers.
Your ability to balance accuracy, compliance, customer service, and continuous improvement will be critical to your success in this role.
- Process and quality-check employee data transactions across the full employee lifecycle
- Ensure employee records are maintained accurately, compliantly, and within agreed service levels
- Act as an escalation point for complex employee data and HR administration queries
- Provide support to employees, managers, Payroll, People & Experience, and operational stakeholders
- Assist in managing ServiceNow ticket queues and workload prioritisation
- Mentor and support Employee Data Officers through on-the-job coaching and knowledge sharing
- Maintain strong data governance practices, documentation standards, and audit readiness
- Identify process improvement opportunities to enhance efficiency and service delivery
- Support the achievement of team SLAs and operational objectives
What You'll Bring
- 3-5 years' experience in employee data management, HR administration, payroll operations, or a similar environment
- Strong knowledge of employee lifecycle processes and employment data management
- Experience interpreting and applying Awards, Enterprise Agreements, and legislative requirements
- Proven ability to resolve complex queries while delivering exceptional customer service
- Experience working with HRIS platforms, ideally SAP and/or SuccessFactors
- Exposure to ServiceNow or similar ticket management systems
- Strong stakeholder management skills and confidence communicating with employees and leaders at all levels
- High attention to detail, accuracy, and organisational skills
- A proactive mindset with a focus on continuous improvement
About Us
Service Stream is an equal opportunity ASX-listed organisation that develops and operates Australia's essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.
Benefits of Working with Us
- Growth – Build your technical capability across cloud, infrastructure, security and modern workplace technologies.
- Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
- Paid Leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
- Culture – Join a team that values accountability, collaboration, inclusion and continuous improvement.
How to Apply
Please submit your interest using the Apply button, where you will be directed to create a profile on our system.
We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process, please email [email protected].
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Skills Required
- 3-5 years' experience in employee data management, HR administration, payroll operations, or a similar environment
- Strong knowledge of employee lifecycle processes and employment data management
- Experience interpreting and applying Awards, Enterprise Agreements, and legislative requirements
- Proven ability to resolve complex queries while delivering exceptional customer service
- Experience working with HRIS platforms, ideally SAP and/or SuccessFactors
- Exposure to ServiceNow or similar ticket management systems
- Strong stakeholder management skills and confidence communicating with employees and leaders at all levels
- High attention to detail, accuracy, and organisational skills
- A proactive mindset with a focus on continuous improvement
What We Do
Service Stream is an S&P/ASX 300 listed business that specializes in the design, construction, installation, operation, and maintenance of critical assets across Australia's essential infrastructure networks. The company provides integrated end-to-end asset life-cycle services, primarily focusing on the provision of telecommunications and network services to keep Australian communities connected.
