Senior Director of Software Engineering - Client Onboarding & Document Engineering | Corporate Technology
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Senior Director of Software Engineering in Enterprise Technology in the Global Client Onboarding Engineering team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
As Head of Wholesale Client Onboarding Engineering at JPMorgan Chase within Client Onboarding and Document Engineering (CODE), you will provide deep engineering expertise and strategic leadership to deliver trusted, market-leading client onboarding technology products in a secure, stable, and scalable manner. You will leverage your extensive expertise to consistently challenge the status quo, promote innovation for business impact, and lead the strategic development of onboarding platforms serving the Commercial & Investment Bank, Commercial Banking, and Asset & Wealth Management lines of business.
Job responsibilities
- Strategic Leadership: Advise and lead the strategy and development of the client onboarding technology portfolio.
- Portfolio Management: Translate highly complex technical and regulatory requirements across countries into scalable technology solutions that drive the firm's competitive advantage in ease of doing business.
- Innovation: Champion automation and straight-through processing to dramatically reduce onboarding times with robust risk and control frameworks while driving adoption and implementation of modern, AI-ready architectures and cloud-native patterns aligned with the latest product development strategies and firmwide technology standards.
- Technical Excellence: Create durable, reusable software frameworks that are leveraged across teams and functions while leading the technical vision for digital client onboarding, including integrations with industry utilities (Saphyre, IHS Markit) and direct API-based client self-service capabilities.
- Cross-Functional Influence & Stakeholder Management: Manage senior stakeholders while influencing across business, product, and technology teams spanning CIB Markets, Securities Services, Commercial Banking, Wholesale Payments, Reference Data, Know-Your-Customer, Legal, Credit, Tax, and Operations successfully managing senior stakeholder relationships at the Managing Director level aligning disparate organizations with different priorities to deliver client-centric solutions.
- Organizational Leadership & Talent Development: Lead a global client onboarding technology organization of 100+ developers supporting 15 sub-lines of business across 10 onboarding business functions by building high-performing, diverse teams with strong retention that fosters innovation through a culture that embraces calculated risk-taking and learning from failure.
- Risk, Controls & Regulatory Compliance: Ensure client onboarding platforms comply with multitude of local regulatory, compliance, and customer privacy norms (GDPR) across 140 countries while maintaining top-tier application stability and availability (Top 5% across Corporate Technology), utilizing proactive risk identification, escalation, and remediation.
- Cultural Excellence: Champion the firm's culture of diversity, opportunity, inclusion, and respect.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 10+ years of applied experience with 7+ years of experience in leadership roles.
- Demonstrated experience managing large-scale, mission-critical platforms leading complex technology projects and programs in large organizations
- Deep expertise in client lifecycle management, KYC operations, and institutional onboarding across multiple asset classes, jurisdictions, and regulatory frameworks.
- Proven track record of building modern, microservices architectures, API-first designs, and cloud-native development on both private and public cloud platforms (AWS / Azure).
- Proficiency influencing across functions and delivering transformational value at enterprise scale, with ability to align disparate stakeholder groups toward common objectives.
- Strong understanding of highly distributed systems including orchestration patterns, event-driven architectures, workflow engines, and integration with 80 downstream systems.
- Experience leading complex, multi-year modernization programs supporting system design, migration, testing, and operational stability.
- Exceptional business acumen with ability to translate technical capabilities into competitive business advantages and measurable client experience improvements.
- Expertise in stakeholder management at senior executive levels with demonstrated ability to envision, align, design, sell, and deliver complex solutions.
Preferred qualifications, capabilities, and skills
- Experience with industry utilities and data-sharing consortiums (Saphyre, IHS Markit, SWIFT, or similar platforms).
- Track record of rapid response to business-critical events (i.e. acquisitions, market disruptions, regulatory changes) through agile technology delivery.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering with 10+ years applied experience and 7+ years in leadership roles
- Proven experience managing large-scale, mission-critical platforms and complex technology programs in large organizations
- Deep expertise in client lifecycle management, KYC operations, and institutional onboarding across multiple asset classes and jurisdictions
- Proven track record building modern microservices architectures, API-first designs, and cloud-native development on AWS and/or Azure
- Strong understanding of highly distributed systems including orchestration patterns, event-driven architectures, workflow engines, and large-scale integrations
- Experience leading complex, multi-year modernization programs including design, migration, testing, and operational stability
- Experience leading and developing large global engineering organizations (100+ developers) and building high-performing diverse teams
- Expertise in stakeholder management at senior executive levels and ability to influence cross-functional groups
- Ensuring risk, controls, and regulatory compliance across multiple countries (including GDPR) while maintaining application stability and availability
- Experience with industry utilities and data-sharing consortiums (Saphyre, IHS Markit, SWIFT)
- Track record of rapid response to business-critical events via agile technology delivery
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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