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As a Senior Director of Infrastructure Engineering within JPMorganChase Network Services, you lead the firm’s Business Partner Network Services function. You are responsible for the engineering strategy and end-to-end delivery of standardized, secure partner ingress and egress connectivity across all lines of business.
You will define and scale a differentiated, partner-facing onboarding experience at the network edge, including clear onboarding journeys, transparent requirements, predictable timelines, reusable patterns, and controls-by-design.
This portfolio spans colocation and interconnection edge environments, partner exchanges, on-prem connectivity, and hybrid cloud adjacency, with AWS connectivity as a core pillar (Direct Connect, PrivateLink) and governed extensions into multi-cloud (Azure ExpressRoute, Google Cloud Interconnect).
This role requires strong executive judgment, deep technical credibility, and disciplined risk and control leadership in a highly regulated environment.
Job responsibilities
- Own engineering outcomes for firmwide partner connectivity across the full lifecycle (intake, design validation, implementation, testing, cutover, and operations)
- Establish and enforce a consistent operating model that reduces bespoke engineering and ensures operational readiness prior to production
- Define and govern global standards for edge connectivity, including segmentation, routing policy, resiliency, encryption, observability, and operational acceptance
- Lead platform strategy and execution across large-scale Cisco and Arista environments, including architecture, lifecycle management, capacity planning, automation, and configuration compliance
- Drive interconnection and partner ecosystem strategy, including Equinix Fabric and exchange-based connectivity models
- Own hybrid cloud connectivity patterns with AWS (Direct Connect, PrivateLink), with governed extensions for Azure and Google Cloud connectivity
- Treat partner onboarding as a product by delivering standardized artifacts, self-service capabilities, and automation to improve speed and quality
- Establish and manage KPIs including time-to-connect, first-time-right, change success rate, partner-impacting incidents, and operational readiness adherence
- Lead AI-enabled transformation initiatives to reduce cycle time, defects, and operational toil across onboarding and operations
- Own risk, controls, and compliance execution, including technology lifecycle management and cryptographic modernization planning (including PQC readiness)
- Provide senior stakeholder leadership across product, cyber, architecture, operations, and lines of business, driving decisions that balance delivery, resiliency, security, and cost
Required qualifications, capabilities, and skills
- 10+ years of progressive infrastructure engineering leadership experience, including large-scale network or connectivity platforms in regulated environments
- Proven experience leading enterprise B2B and third-party connectivity programs, including onboarding, migration, lifecycle management, and operations
- Deep technical credibility operating edge connectivity at scale using Cisco and Arista, including high availability design, capacity management, lifecycle execution, automation, and observability
- Strong expertise in hybrid cloud connectivity patterns, including AWS Direct Connect and AWS PrivateLink, with familiarity in Azure ExpressRoute and Google Cloud Interconnect
- Experience with interconnect and exchange ecosystems (e.g., Equinix Fabric) and translating partner constraints into secure, scalable connectivity solutions
- Strong command of incident, change, and problem management disciplines with measurable reliability outcomes
- Deep understanding of risk, controls, and governance practices, including audit readiness, evidence standards, and operational risk management
- Demonstrated ability to influence across highly matrixed organizations and communicate complex topics with executive clarity
- Proven track record of leading, developing, and scaling engineering teams
Preferred qualifications, capabilities, and skills
- Experience leading partner- or customer-facing technical programs, including executive onboarding discussions and multi-party delivery governance
- Proven ability to build scalable, productized partner onboarding models with self-service capabilities, standardized workflows, and automated validation
- Experience driving automation and AI-enabled transformation to improve onboarding, operations, and control evidence in regulated environments
- Familiarity with cloud adjacency and colocation-centric architectures, balancing performance, control, and supportability requirements
- Experience leading cryptographic modernization initiatives and/or early planning for post-quantum cryptography (PQC)
- Relevant security or cloud certifications (e.g., CISSP, AWS specialization) aligned to real-world implementation leadership
- Experience working at code level
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Skills Required
- 10+ years progressive infrastructure engineering leadership experience, including large-scale network or connectivity platforms in regulated environments
- Proven experience leading enterprise B2B and third-party connectivity programs, including onboarding, migration, lifecycle management, and operations
- Deep technical credibility operating edge connectivity at scale using Cisco and Arista, including high availability design, capacity management, lifecycle execution, automation, and observability
- Strong expertise in hybrid cloud connectivity patterns, including AWS Direct Connect and AWS PrivateLink, familiarity with Azure ExpressRoute and Google Cloud Interconnect
- Experience with interconnect and exchange ecosystems (e.g., Equinix Fabric) and translating partner constraints into secure, scalable connectivity solutions
- Strong command of incident, change, and problem management disciplines with measurable reliability outcomes
- Deep understanding of risk, controls, and governance practices, including audit readiness, evidence standards, and operational risk management
- Demonstrated ability to influence across highly matrixed organizations and communicate complex topics with executive clarity
- Proven track record of leading, developing, and scaling engineering teams
- Experience leading partner- or customer-facing technical programs, including executive onboarding discussions and multi-party delivery governance
- Proven ability to build scalable, productized partner onboarding models with self-service capabilities, standardized workflows, and automated validation
- Experience driving automation and AI-enabled transformation to improve onboarding, operations, and control evidence in regulated environments
- Familiarity with cloud adjacency and colocation-centric architectures, balancing performance, control, and supportability
- Experience leading cryptographic modernization initiatives and/or early planning for post-quantum cryptography (PQC)
- Relevant security or cloud certifications (e.g., CISSP, AWS specialization)
- Experience working at code level
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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