Senior Director of Social Services

Senior Director of Social Services

Allentown, PA | Full Time, Salary | $70,000 - $80,000

We are seeking a Senior Director of Social Services to provide executive leadership for YMCA social services, housing initiatives, and Allentown branch operations. This role oversees mission-driven programs serving individuals and families experiencing housing instability while ensuring operational excellence, regulatory compliance, community engagement, and measurable outcomes.

• Free YMCA membership - access to all branches! 
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 6 paid holidays throughout the year
• Supplemental insurance benefits

• Bachelor’s degree in Social Work, Human Services, Public Administration, Business, or a related field
• Leadership experience in social services, housing programs, community development, nonprofit management, or related fields
• Experience supervising professional staff and managing multi-faceted programs
• Experience overseeing budgets, operational performance, and regulatory compliance
• Knowledge of homelessness response systems, housing navigation, coordinated entry, supportive services, and community resources preferred
• Experience with HMIS, data reporting, outcome measurement, or similar case management systems preferred
• Proficiency with Microsoft Office and database systems
• CPR, First Aid, and required YMCA certifications or ability to obtain

• Provide strategic and operational leadership for YMCA social service and housing initiatives, including the Allentown Warming Station and Bethlehem Housing programs
• Ensure safe, effective, and compliant program operations that deliver measurable community impact
• Oversee housing navigation, coordinated entry, supportive services, and community resource connections
• Ensure accurate program documentation, HMIS reporting, data integrity, and compliance with funding and regulatory requirements
• Build and maintain partnerships with Continuum of Care organizations, behavioral health providers, housing agencies, employers, and community stakeholders
• Develop program goals, performance measures, and outcome reporting aligned with community needs and YMCA strategic priorities
• Lead, develop, and supervise assigned staff and volunteers, including hiring, training, performance management, and succession planning
• Oversee branch operations to ensure a safe, welcoming, and well-maintained facility environment
• Support membership retention, community engagement, and mission-driven service delivery
• Collaborate with executive leadership on annual operating and capital budgets
• Ensure compliance with YMCA policies, risk management standards, financial controls, and human resource practices
• Represent the YMCA in community partnerships, coalitions, public forums, and stakeholder meetings
• Support fundraising, grant, and community engagement efforts that advance YMCA social impact initiatives

• Support from an experienced and mission-driven leadership team
• Opportunities to shape and expand innovative housing and social service programs
• Meaningful work that strengthens individuals, families, and communities
• The opportunity to make a lasting impact through one of the region’s leading nonprofit organizations

YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status.

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