About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
We are seeking a Senior Director, Site Reliability Engineering — Multi-tenant to lead the global organization responsible for the reliability, scalability, security, and operational evolution of the PingOne Multi-Tenant platform. Reporting to the Vice President of Engineering - Infrastructure Operations, you will lead a multi-team organization through managers and senior technical leaders. You will set the SRE strategy, improve the operating model, and partner with Product, Development, Security, Customer Support, Customer Success, GRC, and Program Management to deliver reliable customer outcomes. This role combines organizational leadership with strong technical and operational judgment across a large, multi-region cloud platform. If you are passionate about building high-performing teams, improving how software is delivered and operated, and running dependable identity infrastructure at scale, this is the role for you.
You Will- Lead a global Multi-tenant SRE organization through managers and senior technical leaders, with accountability for reliability, operational readiness, execution, and talent development.
- Define the strategy and operating model for Multi-tenant SRE, including ownership, decision rights, priorities, escalation paths, and regional coordination.
- Own the reliability and platform-modernization roadmap, including Kubernetes adoption and lifecycle management, regional deployment strategy, data-platform improvements, technical-debt reduction, and operational risk reduction.
- Partner with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management to identify dependencies early and translate product commitments into executable infrastructure plans.
- Strengthen DevOps practices by improving collaboration between software delivery and operations, standardizing CI/CD and deployment controls, and expanding automation, self-service, and infrastructure-as-code practices.
- Improve production operations through service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis.
- Lead effective production change governance so changes are risk-assessed, reviewed, approved, executed, validated, and closed with appropriate traceability.
- Establish organizational metrics covering reliability, customer-impacting incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and RCA/PIR follow-through.
- Manage staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career growth across multiple teams and geographies.
- Represent Multi-tenant SRE with senior leadership and communicate technical risks, trade-offs, dependencies, investment needs, and commitments clearly and directly.
- 12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles, including significant experience leading managers and senior technical leaders across multiple teams.
- Demonstrated success operating high-volume, mission-critical, customer-facing SaaS services in a global environment.
- Significant DevOps experience, including bringing software delivery and operations together through effective CI/CD practices, automation, platform tooling, and shared ownership of production outcomes.
- Strong experience with infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices.
- Deep understanding of reliability engineering and modern production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness.
- Experience leading large-scale modernization, migration, or platform-standardization programs involving distributed dependencies and multiple stakeholder groups.
- Strong business and operational judgment, with the ability to balance reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency.
- Excellent written and verbal communication skills, including the ability to explain complex technical and operational issues to executives, engineering teams, customers, and cross-functional partners.
- Experience operating a large AWS-based SaaS, identity, authentication, or authorization platform across multiple regions.
- Experience with Amazon EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC networking, IAM, and related managed services.
- Experience with GitOps and deployment platforms such as Argo CD, as well as Terraform or comparable infrastructure-as-code systems.
- Experience building internal developer platforms, self-service capabilities, platform abstractions, or automation that reduces operational toil and developer-support demand.
- Experience with security and compliance requirements for regulated customers, including vulnerability remediation, hardened container images, access governance, auditability, and risk management.
- Experience leading follow-the-sun operating models and coordinating teams across the Americas, EMEA, and Asia-Pacific.
- Familiarity with FinOps practices and using service, operational, and financial metrics to guide investment decisions.
- Experience applying AI-assisted engineering or automation to incident analysis, infrastructure operations, testing, or delivery workflows.
Salary Range: $175,000–$250,000 base + bonus
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Skills Required
- 12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles
- Significant experience leading managers and senior technical leaders across multiple teams
- Experience operating high-volume, mission-critical, customer-facing SaaS services in a global environment
- Significant DevOps experience, including CI/CD practices, automation, platform tooling, and shared production ownership
- Experience with infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices
- Strong understanding of reliability engineering and modern production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness
- Experience leading large-scale modernization, migration, or platform-standardization programs involving distributed dependencies and multiple stakeholder groups
- Strong business and operational judgment balancing reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency
- Excellent written and verbal communication skills for explaining technical and operational issues to executives, engineering teams, customers, and cross-functional partners
- Experience operating a large AWS-based SaaS, identity, authentication, or authorization platform across multiple regions
- Experience with Amazon EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC networking, IAM, and related managed services
- Experience with GitOps, Argo CD, Terraform, or comparable infrastructure-as-code systems
- Experience building internal developer platforms, self-service capabilities, platform abstractions, or operational automation
- Experience with security and compliance requirements for regulated customers
- Experience leading follow-the-sun operating models across the Americas, EMEA, and Asia-Pacific
- Familiarity with FinOps practices and service, operational, and financial metrics
- Experience applying AI-assisted engineering or automation to incident analysis, infrastructure operations, testing, or delivery workflows
Ping Identity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ping Identity and has not been reviewed or approved by Ping Identity.
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Leave & Time Off Breadth — Time off is considered generous, with an unlimited PTO policy highlighted in company communications and reflected in practice across roles. Several sources also reference positive norms around taking vacation rather than a policy in name only.
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Healthcare Strength — Health coverage is broad, including medical, dental, vision, HSA/FSA options, life and disability insurance, mental‑health support, and an EAP. Wellness extras like a monthly fitness reimbursement further strengthen the package.
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Parental & Family Support — Parental leave is framed as generous for U.S. employees, with extended paid time for birth parents commonly referenced. ERGs such as Working Families and other groups reinforce a family‑supportive environment.
Ping Identity Insights
What We Do
At Ping Identity, we make it possible to trust every digital moment across customers, employees, partners, and non-human identities. Whether you're securing millions of users, fighting fraud, simplifying third-party access, or going passwordless, establishing trust shouldn’t slow you down. Our enterprise-grade identity platform is built for scale, speed, and flexibility and works seamlessly with your existing cloud, hybrid, and on-prem environments. We help you confidently embrace AI and automation with Runtime Identity, so you can continuously verify the identity, context, and intent of every AI agent and control their actions in real time. With Ping, all digital experiences start with trust. Learn more at pingidentity.com.
Why Work With Us
Identians are what make Ping an extraordinary place to work. They create our award-winning products and they’re the reason for our unique customer following.
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