Why Genentech
We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.
Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.
The Opportunity
As the Senior Director, PX Region Lead, you will serve as a strategic regional owner accountable for driving the delivery, performance, and scalable execution of Genentech’s patient support and navigation services across your assigned territory for the entire portfolio. What you can expect in this role at Genentech:
Oversee day-to-day operational performance, service quality, throughput, and cross-portfolio support for complex patient and provider access/reimbursement challenges.
Lead, coach, and develop a large, distributed regional team of Team Leads and Patient Navigators, setting performance expectations aligned to key patient outcomes and enterprise KPIs.
Ensure the regional PX team has deep expertise and understanding of their aligned local healthcare ecosystem.
Own the successful regional rollout and implementation of new product launches, patient support service programs, and technology enhancements.
Partner closely with regional Customer Engagement (CE) team and ecosystem stakeholders to address regional patient and provider barriers.
Cultivate and sponsor a community of practice across regionally aligned leaders to share operational best practices and ensure consistent execution across regions.
Leverage deep regional market insights, payer dynamics, and provider ecosystem knowledge to inform patient support interventions and enterprise strategy.
Drive change leadership and maintain a culture of psychological safety, resilience, and accountability to prevent burnout and ensure sustained impact.
Who you are
Hold a Bachelor’s degree in a related field (e.g., business, healthcare management, public policy) or equivalent experience (advanced degree preferred).
Bring 12-15 years of experience in healthcare, patient services, reimbursement, or related roles within pharmaceutical, biotechnology, or healthcare organizations.
Possess 5+ years of direct people leadership experience, including a demonstrated ability to lead large, distributed teams and manage managers.
Demonstrate deep knowledge of healthcare market dynamics, reimbursement processes, and patient access challenges within the assigned region.
Show proven capabilities in change leadership, cross-functional influencing, coaching, and leveraging data/technology to improve patient outcomes.
Preferred
Master’s degree or MBA in Healthcare Administration, Public Health, Business, or a related discipline.
Proven track record leading large-scale contact center operations, patient navigation hubs, or field-based patient support teams in specialty therapeutic areas.
Deep familiarity with regional payer policies, specialty pharmacy workflows, and account-based customer engagement models.
Location
This role is based in Full-Time Remote, within a 100-mile radius from Orlando, FL
No relocation benefits are available for this posting
The expected salary range for this position based on the primary location of Orlando, FL is $179,860 - $334,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Skills Required
- Bachelor's degree or equivalent experience
- 12-15 years experience in healthcare, patient services, reimbursement, or related roles in pharma/biotech/healthcare
- 5+ years of direct people leadership, including managing managers
- Deep knowledge of healthcare market dynamics, reimbursement processes, and patient access challenges in the region
- Proven change leadership, cross-functional influencing, coaching, and use of data/technology to improve patient outcomes
- Master's degree or MBA in Healthcare Administration, Public Health, Business, or related (preferred)
- Track record leading large-scale contact center operations, patient navigation hubs, or field-based patient support teams (preferred)
- Familiarity with regional payer policies, specialty pharmacy workflows, and account-based customer engagement models (preferred)
Genentech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genentech and has not been reviewed or approved by Genentech.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, mental health, and prescriptions, supported by HSAs/FSAs and broad wellness resources. On‑site fitness and health centers, mental‑health clinicians, and specialized programs like fully covered preventive cancer screenings and menopause support deepen the offering.
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Retirement Support — Retirement benefits feature a 401(k) with up to a 4% company match plus an additional annual 6% company contribution to eligible pay. Additional financial protections such as life and accident insurance complement salary, bonuses, and stock options.
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Leave & Time Off Breadth — Time away includes about 20 paid vacation days, paid holidays, personal days, and a year‑end shutdown. A paid six‑week sabbatical every six years notably expands long‑term time‑off flexibility.
Genentech Insights
What We Do
Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for more than 40 years. Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal. Making a difference in the lives of millions starts when you make a change in yours.
