Senior Director, Core Product 

Who we are

Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do. 

Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we’ll continue to make an impact. We’re kind, biased towards action, and sweat the details to create great experiences for those we serve.  

We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way.  

What’s the role?

ALEX is a beloved, helpful product - and this leader is responsible for delighting our customers, truly helping our users, and creating enterprise value for Jellyvision. It’s no small task! We need someone to join this newly-formed team, ready to direct our focus, resources and the action-oriented energy to get it done. You are both strategic and mathy, understanding that our customers deserve a strong narrative and our stakeholders need a highly researched business case.

You’ll work cross-functionally within the Strategy team - ALEX Medicare product leaders, Creative Strategy and Product Marketing. And outside of Strategy, you will be closely linked with our Delivery team -- product owners, engineers, and product designers. Sales, marketing, and customer support will be some of your favorite people and you will have unfettered access to our customers and partners. 

You’re strategic first, tactical second, and all in on iterating, growing and making this product line more efficient. And, very importantly, you can grow and support a team to get it all done.

What you’ll do to be successful 

1.) Active, Engaged Strategies

• Identify, define, & prioritize our product value creation and capabilities to deliver existing and new products
• You’ll  need to quickly build a solid understanding of how our technology works today, a detailed understanding of our customers’ ecosystems, our implementation approach, and build and execute a plan grounded in that context.   Speed to market is incredibly important for integration especially so balancing the good/fast/cheap triangle, and establishing a phased approach to bring value to the market will be key. 
• Define, review and recommend when to build vs. buy new technologies in collaboration with the technology teams.
• Success looks like a well-established customer validation plan, improved speed-to-market, and documented growth plans for new features and enhancements.

2.) Lead a Team, Make it Fast and Effective

• You are collaborative by default. And you’ll work in tight concert with Creative, Product Marketing, Technology and Delivery, and Sales and Marketing. You know that you’re at the center of almost everything and you can support the conversations that get it over the line.
• You know how to lead, how to coach, and how to manage - and will create an environment that breathes high-performance.
• Your influence and leadership approach will deepen relationships across Jellyvision, building trust and confidence in our ability to deliver the features, enhancements and packages that delight our customers and partners.
• We’ll measure success through team goal achievement, employee engagement, cross-functional alignment through reaching shared goals.

3.) Be Absolutely Obsessed with our Customers and Users

• You’ll be relentlessly “external” in your focus - all customer, partner, and market oriented, with a knack for thinking expansively about how to solve hard problems and how Jellyvision can leverage our strengths to beat competition, and find win-win angles for Jellyvision to share in the value we create for our customers. 
• You’ll be defining future ROI on what’s new and every efficiency we can wrangle. And these won’t be academic exercises. You’ll talk to customers, prospects, partners - to validate hypotheses and race to an understanding of commercial terms.
• You’ll know our top customers and partners by name, join sales conversations, and be the strategic leader than our customer-facing teams rely on for support.
• You understand that it’s not all new features that will get us to where we need to go. Understanding and definition of TAM and ICP will get you to see other growth initiatives with tweaks to approaches, not new code.
• You are as familiar with spreadsheets as you are with Board decks and can effectively and succinctly get your point across in any medium (if you need fingerpaints, let us know).
• We’ll measure success by a three-year Strategic Product Roadmap that creates growth and efficiency opportunities (brings us bookings and saves us cost). 

Experience & skills you’ll need

• Exceptional leadership skills that can reach up, down and across Jellyvision to explain your vision and influence decisions for internal and external stakeholders
• Proven track record of setting a bold vision, executing against it, and making decisions based on ROI, even when there is imperfect information
• Business savvy, understanding SaaS business models, pricing and packaging strategies
• Exceptional verbal and written communication skills; must effectively communicate with technical and non-technical people in a way that raises the bar for everyone. Slides, spreadsheets, documents will be required, but we can skip the operetta most of the time.
• Experience leading customer discovery and validation, communicating vision to customers, and partnering with the revenue organization to bring the product strategy to life in the market
• Experience in Benefits Engagement, HR Tech, and Health Insurance. You understand the ecosystem, competitors and movements within this realm
• Experience working with software development teams in an agile process, especially to design new solutions, taking into account the realities of cost, time and effort to get to launch
• Build/buy/partner analysis - especially scanning players in the ecosystem for existing capabilities to identify priority partner opportunities 
• Affinity towards outside-the-box thinking and ability to connect the dots to create market-valued, innovative solutions 
• Ruthless prioritization skills that help us be both nimble and effective

Core Competencies

• Customer focus
• Drives visions and purpose
• Drives Results
• Drives engagement
• Builds effective teams
• Organization savvy
• Strategic mindset

The Details 

• Location: Remote 
• Starting Salary: $188,824-$230,785

What Jellyvision will give you

Check out our benefits here!

Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin...we just want amazing people who are willing to grow along with us.