Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionAs Senior Director of Product Design, you will lead design across consumer experiences in credit, identity, marketplace, and financial services — shaping how people understand their financial lives, protect their identities, and find products that support their goals. This is a dedicated design leadership role responsible for design craft, systems, and practice, working closely with Product, Technology, Engineering, Analytics, and Revenue. You will help lead an AI-native product transformation, rebuilding core experiences with AI as a design material rather than an added feature.
At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Chief Product Officer, and reside in or near one of our collaboration hubs:
Costa Mesa, CA; San Jose, CA; Allen, TX; Austin, TX; Franklin, TN; New York, NY; Schaumberg, IL; Washington, D.C.; Atlanta, GA; Boston, MA; Seattle, WA
You'll have opportunity to:
- Lead an AI-native redesign of core consumer experiences, using AI as a foundational design material rather than an add-on feature
- Shape new interaction models for personalized, intelligent experiences, determining when AI should guide, explain, act, or stay out of the way
- Own design outcomes against shared product metrics such as activation, conversion, engagement, retention, and revenue, partnering closely with Product, Analytics, and Revenue
- Bring behavioral design principles into product and design decisions
- Design for consumer trust in credit and identity experiences, balancing transparency, protection, and ease of use
- Lead the evolution of the design system as shared product infrastructure, in partnership with Engineering
- Lead, coach, and grow a multidisciplinary team of product and content designers, including hiring and team structure
- Operate as a high-agency partner to the CPO and senior leaders, helping shape strategy and surface trade-offs
- 10+ years experience leading product design within a scaled consumer technology, fintech, marketplace, or similarly complex digital product company
- 3+ years experience hiring, developing, and leading product design teams
- Experience leading a major product transformation or platform shift, including AI-driven redesigns of core product workflows
- Experience owning a product or business metric (e.g., activation, conversion, engagement, retention, revenue) tied directly to design decisions
- Experience building, evolving, or governing a design system in partnership with Engineering, with evidence of production adoption
- Experience applying behavioral design principles to consumer decision-making, engagement, and habit formation
- Experience partnering with Analytics, Growth, or Revenue teams on experimentation, funnels, and growth metrics
- Experience influencing senior stakeholders across Product, Technology, Engineering, and Revenue
- Reside in, or near the designated Collaboration Hub(s) for this role.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Skills Required
- 10+ years of experience leading product design within a scaled consumer technology, fintech, marketplace, or similarly complex digital product company
- 3+ years of experience hiring, developing, and leading product design teams
- Experience leading a major product transformation or platform shift, including AI-driven redesigns of core product workflows
- Experience owning product or business metrics tied directly to design decisions
- Experience building, evolving, or governing a design system in partnership with Engineering, with evidence of production adoption
- Experience applying behavioral design principles to consumer decision-making, engagement, and habit formation
- Experience partnering with Analytics, Growth, or Revenue teams on experimentation, funnels, and growth metrics
- Experience influencing senior stakeholders across Product, Technology, Engineering, and Revenue
- Must reside in or near a designated collaboration hub
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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