Senior Director, Process Management

West Creek 5 (12075), United States of America, Richmond, Virginia
Senior Director, Process Management
As a Senior Director, Process Operations Lead, you will lead an organization of process managers and project managers in delivering flawlessly executed processes and projects that improve business efficiency and drive results. As we modernize our core infrastructure we are embarking on significant changes that will impact the business across our customer journeys, operations, data, and technology. Mapping out that change and the risk associated with it, and ensuring that we determine plans to drive through that change with all the appropriate stakeholders will be a critical role across our organization.
Responsibilities of this role may include:

• Leading moderate to large size teams to drive complex process improvement initiatives
• Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
• Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Serving as subject matter expert on a process improvement initiatives
• Leading process reinvention strategies with largely horizontal impacts

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 7 years of experience in Process Management
• At least 7 years of experience in People Management
• At least 4 years of experience in strategic planning

Preferred Qualifications:

• Master's Degree
• BPM, PMP, Lean, Agile, or Six Sigma certification
• 9+ years of experience in Process Management
• 9+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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