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The Senior Director, IT – Infrastructure and Operations, will provide the vision and leadership to build the IT Infrastructure and Operations (I&O) function and will play an integral part in leading and driving next-level maturity to enable ongoing growth and future scaling of IT Infrastructure and Operations, at Ultragenyx. Responsibilities include oversight of IT Platform Architecture, Database and Cloud Management, Hardware and Software Asset Management, Disaster Recovery and IT Business Continuity, Data and Voice Network Management, End User Computing, Audio/Video Technology, Productivity Tools, and Global Service Desk.
Work Model:Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.
Responsibilities:- Develops and maintains the I&O organization’s strategic road map, ensuring IT capabilities consistently support the organization goals and priorities.
- Plays a strategic role in the exploration and selection, implementation, and ongoing management of the firm’s software, hardware, and technology support services.
- Responsible for oversight of Ultragenyx’s technology infrastructure, ensuring proper configuration, implementation, maintenance, and monitoring of sites, network, software, servers, endpoints, database, and file management.
- Creates and manages the Disaster Recovery Program and IT Business Continuity plans.
- Drives the direction and strategy for global service desk, executive support, ITSM/ITIL processes and functions, including the ITSM Platform.
- Develops and maintains a well-structured lifecycle management strategy of all hardware, and software assets, including effective user onboarding and offboarding.
- Provides oversight for developing, maintaining, and publishing technology standards, procedures, and guidelines for use within Ultragenyx.
- Partner with Facilities department and ensure full support for all new facilities and office sites, and other worldwide Facilities projects.
- Effectively collaborates across all IT functional areas – Application Management, Data Management, Information Security and Compliance.
- Provides direct coaching and mentorship to I&O staff in support of their professional growth.
- Establishes strong vendor relationships and oversees negotiation and administration of vendors, consultants, and service agreements.
- Leads the I&O organization in the analysis, enhancement, and tailoring of current practices and existing systems to increase operating efficiencies and reduce costs.
- Develops and publishes leading indicators, KPIs, and SLAs and ensures appropriate corrective/preventive actions are instituted based on metrics.
- Establishes and maintains I&O budgets (Opex and Capex) to effectively meet Ultragenyx needs and ensures adherence to company and department financial objectives.
- Bachelor’s degree in Information Technology or Computer Science or equivalent degree with 15+ years of overall technology operations experience.
- At least 10+ years of experience in leadership roles.
- Strong background Pharma/Biotech and GxP environment
- Demonstrated ability to build and lead the IT Operations and Service Desk function.
- Knowledge of and experience in developing and documenting technology architecture and plans, including strategic, tactical and project plans.
- In depth knowledge in compute, network, and storage domains and managing a cloud native technology environment.
- Strong leadership abilities, with a focus on effective prioritization and appropriate sense of urgency.
- Excellent verbal, written and interpersonal communication skills.
- Ability to identify needs, take initiative and prioritize work efforts — balancing operational tasks with longer-term strategic security efforts.
- Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
#LI-CS1 #LI-Hybrid
The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location.
This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.
Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at [email protected].
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or equivalent with 15+ years of technology operations experience.
- At least 10+ years of experience in leadership roles.
- Strong background in Pharma/Biotech and GxP environment.
- Demonstrated ability to build and lead IT Operations and Service Desk functions.
- Experience developing and documenting technology architecture, strategic, tactical, and project plans.
- In-depth knowledge of compute, network, and storage domains and managing a cloud-native technology environment.
- Experience with Disaster Recovery and IT Business Continuity planning and programs.
- Experience driving ITSM/ITIL processes and managing an ITSM platform.
- Experience with hardware and software asset lifecycle management including onboarding/offboarding.
- Strong leadership, prioritization, initiative, and customer service orientation.
- Excellent verbal, written, and interpersonal communication skills.
Ultragenyx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ultragenyx and has not been reviewed or approved by Ultragenyx.
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Healthcare Strength — Benefits begin on the first day with multiple medical plan options alongside dental and vision coverage. Employer-funded HSA contributions and employer-paid mental health support via Spring Health add notable depth to healthcare support.
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Leave & Time Off Breadth — Paid time off is broadened by two fully paid company shutdown weeks in August and December in addition to holidays and baseline vacation. Paid sick time, paid volunteer time, and a substantial paid leave program further expand time-off support.
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Retirement Support — Retirement support includes a 401(k) program with a match on employee contributions and immediate vesting. An employee stock purchase plan discount also strengthens the overall financial rewards package.
Ultragenyx Insights
What We Do
At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.
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