Job Description
General Summary:
The Sr. Director, ICX Data, Analytics & AI leads the intelligence engine behind Vertex’s integrated customer experience. This role is accountable for the data, analytics, models, decisioning, and AI agents that power precision engagement today and enable Vertex’s broader agentic capabilities over time.
The role sets the strategic direction for ICX data and AI capabilities; oversees the intelligence layer across the customer experience; and partners with Digital Technology & Engineering/Data Science Solutions (DTE/DSS), Commercial, Legal, Medical, Regulatory, and external vendors to deliver compliant, scalable, and commercially impactful solutions.
Key Duties and Responsibilities:
- Set and execute the data, analytics, AI, and agentic strategy and roadmap for the ICX organization, aligned to commercial priorities and enterprise technology direction.
- Own build, buy, and partner decisions, including investment cases, capability roadmaps, vendor selection, and value realization.
- Lead the end-to-end intelligence layer supporting the integrated customer experience, including data products, customer analytics, predictive models, next-best-action decisioning, and AI agent portfolio.
- Establish and scale AI agents and AI/ML capabilities that improve precision engagement, enable orchestration across channels, and advance Vertex’s agentic maturity.
- Own enterprise measurement and the commercial closed loop—turning customer engagement, channel, and performance signals into actionable insights and measurable business results.
- Define and lead ICX data strategy, data governance, data quality, and Responsible AI practices.
- Serve as the senior ICX accountability point with Legal, Medical, Regulatory, Privacy, and Compliance partners to ensure AI and data solutions are compliant, transparent, defensible, and fit for use.
- Partner with DTE/DSS on shared infrastructure, data foundations, engineering standards, integration, model operations, and scalable delivery.
- Build, lead, and develop a high-performing team of approximately 9 direct reports spanning data strategy, analytics, data science, AI, measurement, and decision science.
- Develop the internal talent bench and external vendor ecosystem required to deliver strategic capabilities at speed and scale.
- Champion AI, data, and digital literacy across the Commercial organization to drive adoption, responsible use, and return on investment.
- Partner closely with ICX Platforms and other cross-functional stakeholders to connect intelligence, activation, measurement, and customer experience outcomes.
Knowledge and Skills:
- Data and AI strategy
- Agentic AI and intelligent decisioning
- Commercial analytics and measurement
- Responsible AI and data governance
- Digital customer experience
- Talent and vendor ecosystem leadership
- Cross-functional influence and executive communication
- Value realization and commercial impact
Education and Experience:
- Bachelor’s degree required; advanced degree in data science, analytics, computer science, engineering, business, or a related field preferred.
- Significant leadership experience in data, analytics, AI/ML, decision science, digital strategy, or customer experience.
- Demonstrated experience translating data and AI capabilities into measurable commercial, customer, or business outcomes.
- Experience developing and operationalizing data products, predictive models, next-best-action or decisioning capabilities, and AI/agentic solutions.
- Strong understanding of data governance, data quality, Responsible AI, model risk, privacy, and compliance requirements.
- Proven ability to lead complex build, buy, and partner decisions and manage strategic technology or analytics vendors.
- Experience leading high-performing, multidisciplinary teams and influencing senior stakeholders in a matrixed organization.
- Experience in biopharma, healthcare, or another highly regulated industry strongly preferred.
At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.
Pay Range:
$228,000 - $342,000Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.
#LI-Hybrid
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]
Skills Required
- Bachelor's degree
- Significant leadership experience in data, analytics, AI/ML, decision science, digital strategy, or customer experience
- Experience translating data and AI capabilities into measurable commercial, customer, or business outcomes
- Experience developing and operationalizing data products, predictive models, next-best-action or decisioning capabilities, and AI or agentic solutions
- Strong understanding of data governance, data quality, Responsible AI, model risk, privacy, and compliance requirements
- Experience leading build, buy, and partner decisions and managing strategic technology or analytics vendors
- Experience leading high-performing multidisciplinary teams and influencing senior stakeholders in a matrixed organization
- Advanced degree in data science, analytics, computer science, engineering, business, or a related field
- Experience in biopharma, healthcare, or another highly regulated industry
Vertex Pharmaceuticals Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertex Pharmaceuticals and has not been reviewed or approved by Vertex Pharmaceuticals.
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Parental & Family Support — Policies provide 12 weeks of 100% paid bonding leave for all U.S. parents with additional fully paid time for birth parents. Family-forming supports include adoption and surrogacy assistance, fertility options like IVF and egg cryopreservation, breast‑milk shipping, subsidized childcare, backup care, and a DCFSA match.
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Leave & Time Off Breadth — Time off includes roughly four weeks of vacation, 13 holidays, sick time, and two companywide shutdowns (summer and year‑end). Some roles also include flexible or unlimited time off and paid volunteer time.
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Retirement Support — Programs include a 401(k) plan with employer contributions and an employee stock purchase plan. Filings describe employer contributions occurring in company stock, supporting long‑term ownership.
Vertex Pharmaceuticals Insights
What We Do
Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious and life-threatening diseases. We discovered and developed the first medicines to treat the underlying cause of cystic fibrosis (CF), a rare, life-threatening genetic disease. In addition to clinical development programs in CF, Vertex has more than a dozen ongoing research programs focused on the underlying mechanisms of other serious diseases. Founded in 1989 in Cambridge, Massachusetts, our corporate headquarters is now located in Boston’s Innovation District, and our international headquarters is in London, United Kingdom. We currently employ approximately 3,500 people in the United States, Europe, Canada, Australia and Latin America with nearly two-thirds of our staff dedicated to research and development. Vertex is consistently recognized as one of the industry’s top places to work by Science Magazine, The Boston Globe, Boston Business Journal and the San Diego Business Journal. Our research and medicines have also received esteemed recognitions, including the Robert J. Beall Therapeutics Development Award, the French Prix Galien and the British Pharmacological Society awards.
