Job Summary
Responsible for leading strategic change by providing operational excellence to the Company. Demonstrates the flexibility to anticipate and direct priorities and results expected from a variety of internal and external constituencies. Manages vendors and external consultants as required to produce specialty work products. Develops, outlines, writes and delivers business process and strategy proposals. Directs multiple project teams and/or provides ownership and high-value solutions to the Company. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.Prefer Candidates who have:
• Prior experience operating a carrier class network
• Thorough understanding of Optical Transport
• Proven background running a large hyperscale organization
• Prior experience in a 24/7 NOC environment preferred
Job Description
Core Responsibilities
Lead in cultivating a strong organizational culture aligned with strategic goals
Operating a carrier class network
- Understanding of Optical Transport
- Running a large hyperscale organization
- Running a 24/7 NOC environment, along with being available 24/7
- Solves complex business issues through process improvement or strategic planning.
- Improves field force, engineering staff and customer service effectiveness through work force management and process optimization.
- Identifies complex business issues and recommends value added solutions.
- Directs the Excellence in Operations (XOC's) strategic planning efforts.
- Integrates business solutions with technology innovations.
- Manages large-scale process improvement programs, including logistics planning, scheduling, communications and change management.
- Reviews industry trends in utility operations including advances in technology and the resulting impact on managing business.
- Creates business operations capability, leveraging shared support groups.
- Develops a pipeline of technical expertise that will be required to meet long-term business goals.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Business Solutions, Change Management, Culture Shaping, Network Operations Management, Operational Excellence, Process Improvements, Strategic PlanningCompensation
Primary Location Pay Range: $152,672.75 - $229,009.13This job can be performed in Washington with a Pay Range of $152,672.75 - $249,828.14Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree: Operations ManagementWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
10 Years +Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
