Senior Director, Design - Developer Experience (DevX)

130 5th Ave (22130), United States of America, New York, New York
Senior Director, Design - Developer Experience (DevX)
At Capital One, we are committed to transforming the Developer Experience (DevX) in a meaningful way for our 11,000+ developers. By taking a human-centered approach, we want to improve and transform the entire software development lifecycle from setup, planning, and design to build, test, and deploy to maintenance and monitoring. As a result, we have declared a Developer Experience vision for Capital One which is to enable developers with clear, flexible, and supported pathways to build best in-class solutions for our customers and our associates.
The Developer Experience team is seeking a Sr. Director of Design to lead our Developer Horizontals workstreams. The Developer Horizontals workstreams are focused on delivering tools to our developer community such as Knowledge Management, Documentation, API Entitlements, and Gen AI Assistants.
Our goal is to equip our developers with the products, tools, and the autonomy they need to focus on what they do best: creating great software. We also want to offer clear guidance and support so our developers always know where to go, what comes next, and how to adapt standards to meet their unique needs. Lastly, we want to instill loyalty and trust in our developer products and tools through our high standards of quality and security.
At Capital One, we believe that how we build software and our Developer Experience represent a big opportunity in financial services today, and is a chance to revolutionize the industry with better customer experiences and more real-time personalized experiences than it was ever possible. Capital One's commitment to how we build software has sponsorship from the CEO, the Board of Directors, and the executive committee of the company. Our innovation and passion for building great software has skyrocketed Capital One to a Fortune 100 company and a leader in the world of customer experience and data-driven decision-making.
TEAM DESCRIPTION
Our DevX Design team's understanding of our developers and our customers is crucial to our success in building a portfolio of next generation developer products and tools. Our DevX Design team partners closely with our product managers, software engineers, and data scientists to ensure a holistic end-to-end experience for our developers that provide all of the capabilities they need to achieve their desired outcomes. This is an incredible role in which you have the rare opportunity to work at the vanguard of human-centered design, business strategy, and next generation developer tools.
WHAT YOU WILL DO
Shape Strategy & Planning

• Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand UX and UI.
• Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.
• Shaping and evolving operating models including program planning, resourcing and effective collaboration across product, design, analysis and technology teams.
• Charting experience roadmaps that span near, medium and long-term horizons, aligning experience maturity to people, process, tech and data capabilities.
• Leading in translating complex ideas into understandable experience concepts that evolve and enhance the product UX and UI.
• Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact.
• Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, service blueprinting segmentation and user testing.

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating junior team members.
• Guiding team members by driving craft excellence in strategy, research, design frameworks, UX or UI, presentation and communication and partner alignment.
• Leading your team through career development plans to encourage talent growth and identification of destination talent.
• Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions.

Drive Design Execution from Discovery through Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity.
• Enabling scale through the creation of reusable design assets, processes, learnings and templates and components.
• Drive end-to-end strategic product and service design by:
  
  • Framing design methods, objectives and outcomes in alignment with business and user needs.
  • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.
  • Striking a meaningful balance between standardization and innovation to drive efficiency, boldness and scale in design methods and outputs.
  • Delivering compelling, visual and oral narratives to drive alignment and excitement with cross-functional stakeholders.
  • Overseeing the creation of high-fidelity design outputs and aligning them to implementation roadmaps to see them through to market.

The successful candidate will have a proven track record of developing a vision, driving the action plan, and leading a design team in collaboration with cross-functional partners to deliver business results. The candidate will exhibit excellent people leadership skills to leverage the capabilities of peers, business partners and associates along with the ability to effectively influence senior leadership within Capital One. Strong business judgment, communications and analytical skills are essential. They will be a team player with the ability to work independently in a fast-moving environment and have the ability to multi-task with strong attention to detail.
Basic Qualifications

• At least 10 years of experience in leading UX or UI teams, delivering products to market.

Preferred Qualifications

• Master's degree in Design or Human-Computer Interaction.
• 8+ years experience working with enterprise products or platforms.
• Experience in designing developer tools, and platforms, with a strong understanding of developer needs and behaviors.
• Experience working in a large financial institution or technology company.
• Experience partnering with business, product management, and engineering leadership.
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills
• Exceptional workshop and meeting facilitation skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, Design
San Francisco and San Jose, California (Hybrid On-Site): $288,800 - $329,600 for Sr. Director, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).