Senior Director, Corporate Communications

The Corporate Communications job oversees and advises on organizational communications across a wide range of internal and external materials and media. As a recognized expert in communications, this role manages reputation and field enablement activities, supports proactive media relations, develops methods to analyze and track media engagement, and improves the efficiency and effectiveness of communications across the enterprise. The role serves as a critical integration point between corporate communications strategy and client-facing teams, ensuring consistent, accurate, and timely messaging across all channels.

Key Responsibilities and Duties

Content Management and Issues Monitoring:

• Develops, maintains, and continuously expands a robust library of communications resources — including talking points, Q&A documents, and template correspondence — for use by client-facing teams across the enterprise. Monitors and updates these materials on an ongoing basis in response to legislative developments, market volatility, company announcements, and other emerging topics to ensure content remains accurate, timely, and actionable. Compiles and distributes quarterly summaries of reputational risk activity for Risk and Compliance stakeholders.

Media Monitoring and Tracking:

• Partners with the public relations team to support ongoing media monitoring efforts, including tracking the organization's earned media coverage, share of voice, and performance across key subject areas. Contributes to the production of regular media monitoring reports that inform communications strategy and help leadership understand the organization's presence and positioning in the media landscape.

Field Communications and Communications Council:

• Serves as an integration point for topics of relevance to client-facing team members, maintaining consistent contact with communicators embedded across business lines. Leads and hosts the weekly Communications Council, which brings together communicators from across the enterprise. Writes, formats, and distributes a weekly field newsletter to keep client-facing staff informed on key topics. Responds to inquiries from frontline staff as needed on topics where communications guidance has been provided.

Written Communications:

• Develops customized letters for client relationship teams addressing critical issues, including responses from advocacy groups. Creates client letters for remediation efforts targeted to advisors, plan sponsors, and individual participants. Provides template emails to accelerate responsiveness on client inquiries. Advises on and contributes to the written complaints function on key topics such as regulatory settlements. Writes letters and briefing materials to support executive client visits, group events, and relationship-building initiatives.

Executive, Business Unit, and Brand Media Relations Support:

• Partners with business leaders at TIAA Ventures to support media relations efforts and raise the external profile and visibility of the venture arm, including developing press materials, coordinating media opportunities, and helping shape narratives that support TIAA Ventures' strategic goals. Supports the press and external visibility of the Chief Marketing Officer, including earned media efforts tied to key brand and marketing initiatives across the enterprise. Provides occasional support to the Vice President of Corporate Communications on press and media relations activities for the Chief Executive Officer, assisting as needed with materials, coordination, and other media relations tasks.

Crisis and Issues Response:

• Serves as a communications representative throughout the full lifecycle of emerging issues and incidents — from early monitoring through post-incident response. Coordinates with operational risk management and business continuity teams to identify and evaluate emerging issues, drawing on established playbooks to develop media, social media, and client-response materials in a timely manner, and engaging external public relations support as needed. Participates on post-incident response teams, preparing talking points, external statements, and holding statements, and coordinating review with Legal given the sensitive nature of these situations. Participates in annual crisis simulation exercises and may serve as Business Continuity Leader for the Corporate Communications Business Continuity Plan and as a representative on the Corporate Resilience Committee.

Core Communications Leadership:

• Directs communications project timing and progress to ensure timely delivery of final drafts. Coordinates with internal and/or external print and design vendors on publication production and distribution. Provides expertise to managers and senior executives on developing organizational messages and translating them into appropriate communication formats that maintain clarity and accuracy. Develops communication strategies for organizational initiatives in alignment with goals from senior leadership. Conducts final review and approval of communication drafts before production or official release, ensuring consistency of messages across all channels. Guides staff involved in communication events or presentations.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Qualifications:

Required:

• 5+ years of public relations and communications

Preferred:

• 7+ years of public relations and communications
• Overseeing crisis communication
• Content Development
• Supporting client facing teams across TIAA

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.