Code and Theory is hiring a Content Operations Lead to join our Enterprise Transformation team. This role is responsible for standing up and running scaled content services for enterprise clients — from initial service model design through go-live, stabilization, and handover to the client organization.
Depending on the client engagement, this role may operate in a forward-deployed capacity, embedded inside a client team, working alongside their production leads, creative teams, agencies, and platform owners to redesign and run content operations in real time. That means participating in the intake queue, the production schedule, and the review cycle directly, and rewriting the process while live work moves through it.
WHAT YOU'LL DO
- Map the full content lifecycle end-to-end and the organizational model underneath it
- Diagnose where the current model breaks and capacity that cannot absorb peak
- Design the target-state service model and the decision rights that govern all of it
- Define the governance layer so that compliance can say yes at speed rather than at the end
- Establish the measurement framework before go-live, with baselines set for cycle time, first-pass approval rate, reuse rate, cost per asset, and on-time delivery
- Build the activation plan with named owners against every dependency
- Stand up the service model so the operating infrastructure is working before volume arrives
- Resource and onboard the team
- Run the cutover
- Stabilize the service post-launch through office hours, support, performance monitoring against baselined SLAs and KPIs, model refinement, and a transition close-out that documents what remains open
- Redesign the operating model around AI-native capability
- Define the new ways of working, reshape workflows, roles, decision rights and handoffs around them
- Collaborate with engineers and creative technologists to stand up the content stack, both out of the box and custom built
- Codify standards, brand compliance, legal review for machine-consumption
- Prototype to accelerate delivery, using prompts, prototypes and lightweight internal tools to prove patterns quickly before scaling them through engineering
- Own VP-to-C-suite relationships across CMO, CCO, content operations lead, and platform owner, and the cross-functional teams that intersect to ship the work
- Translate between the CMO's brand and growth agenda, production's capacity and craft constraints
- Lead the delivery pod, including casting, offshore and partner capacity management
- Shape commercial strategy
- Run the workshops and steering reviews
- Convert proven engagements into reusable accelerators, methods, and offerings
- Develop thought leadership and case studies that earn the next engagement
- Shape partnerships with platform and ecosystem players (Adobe, Pencil, Typeface) and contribute to joint go-to-market plays
- Set the bar for what full-stack, AI-fluent, embedded delivery looks like in the content operations domain
WHAT YOU'LL NEED
- 10-15 years across content operations, creative production, marketing operations, consulting, or transformation delivery with meaningful time spent both advising and operating
- Deep fluency in how content actually gets made at enterprise scale
- A track record of shipping in enterprise environments
- A history of building pipelines, methods, or production capabilities that outlived the engagement that created them
- Commercial instinct to shape scopes, build capacity models, defend margin, and grow accounts through proof-driven expansion
- A background that bridges creative production or studio operations and consulting or transformation work
- Direct experience standing up a service, studio, shared service center, or production pod from design through go-live and stabilization
- Working command of the transition lifecycle and the entry and exit criteria at each gate
- Hands-on experience with the unglamorous half, including resourcing, knowledge transfer, readiness testing, phased ramp, SLA baselining, and transition close-out
- Proven record driving adoption in an organization that did not want the change
- A bias toward shipping
- Ability to decompose a content workflow into demand, capacity, quality gates, automation, and human-in-the-loop steps that hold up under volume
- Accountability to outcomes
- Comfort in ambiguity
- Bachelor's Degree
NICE TO HAVE
- Willingness to travel within the US (20-30%)
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of compensation for this role is $160,000 - $220,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
Skills Required
- 10-15 years of experience across content operations, creative production, marketing operations, consulting, or transformation delivery
- Meaningful experience both advising organizations and operating content services
- Deep understanding of enterprise-scale content production
- Track record of shipping work in enterprise environments
- Experience building pipelines, methods, or production capabilities that endure beyond an engagement
- Commercial experience shaping scopes, building capacity models, defending margins, and growing accounts
- Background spanning creative production or studio operations and consulting or transformation work
- Direct experience standing up a service, studio, shared service center, or production pod through go-live and stabilization
- Working knowledge of transition lifecycles and entry and exit criteria
- Experience with resourcing, knowledge transfer, readiness testing, phased ramping, SLA baselining, and transition close-out
- Proven ability to drive adoption in organizations resistant to change
- Ability to decompose content workflows into demand, capacity, quality gates, automation, and human-in-the-loop steps
- Bias toward shipping and accountability to outcomes
- Comfort working in ambiguity
- Bachelor's degree
- Willingness to travel within the United States 20-30%
Code and Theory Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Code and Theory and has not been reviewed or approved by Code and Theory.
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Leave & Time Off Breadth — Time-off policies include an “unlimited”/flexible PTO approach with paid holidays/sick time and seasonal early-close Fridays, offering notable flexibility. These options provide additional downtime beyond standard accrual models.
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Healthcare Strength — Core medical, dental, and vision coverage is part of the standard package, with employer-verified health plan information cited as current. Life and disability insurance further reinforce foundational coverage.
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Retirement Support — A 401(k) with employer match is included in the package, supporting long-term savings. Candidates are encouraged to confirm the match formula during the offer stage.
Code and Theory Insights
What We Do
Code and Theory is a strategically driven, digital-first creative agency that lives at the intersection of creativity and technology. We solve consumer and business problems across the entire customer journey that flex to meet the ever-changing needs of consumer expectations. We put the user, their behaviors and needs, at the center of everything we do — from our proprietary research methodologies, to product development processes, to how we create brand, channel and messaging strategies. Our goal is simple: to solve our clients business problems. We bring big ideas to life by looking holistically at brand ecosystems where digital plays a prominent role in driving the consumer from first-touch through to conversion to relationship deepening over time. We identify gaps in the consumer journey and opportunities in culture that require products, services or communications to fill. We work across categories, ranging as far and wide as health care (Pfizer, Sanofi, Reach MD, Bioreference Laboratories) to financial services (JP Morgan Chase, Prudential, Morgan Stanley, First Data) to cpg (Mars, Unilever, Johnson & Johnson) to technology companies (Facebook, Xerox, Samsung, Comcast) to culture brands (adidas, H&M). And because our DNA is in publishing — we’ve embedded in over 135 newsrooms in the past decade — we bring unique expertise in understanding how content is created, distributed and optimized, including our work with CNN, NBC News, NBC Sports, and Bustle Digital Group. At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing our creativity beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their consumers.
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