Senior Digital Product Manager

Job Description:

Senior Digital Product Manager

Bupa Place, Manchester M50 3SP

Hybrid – minimum 2 days per week in the office

Permanent

Full time

Salary £67,500 - £84,300 depending on experience

Job Grade D17

We make health happen

The role

You’ll be a crucial leader in the digital commercial team, establishing and maintaining a clear vision and strategy for a digital product area, ensuring alignment with both user needs and business objectives.

Managing the entire product lifecycle from concept to launch through leadership and management of multiple digital product squads, you’ll deliver technical solutions and superior digital customer journeys.

Collaborating and communicating effectively with business and cross-functional digital teams, you’ll ensure alignment on product goals, priorities and delivery.

You’ll leverage data-driven analytics and behavioural insights to fastidiously understand the customer journey to make informed decisions on the future product requirements and improvements.

You’ll support the Head of Digital to facilitate the creation of an environment where good customer outcomes are achieved in an efficient and effective manner.

How you’ll help us make health happen

• Ownership of the vision, strategy, OKRs and roadmap of your product area: Able to break down the broader Bupa digital vision and define and maintain the vision, strategy and roadmap for a digital product area, establishing clear initiatives, priorities, and timeframes.
• Manage the entire product lifecycle from concept to launch: Be an expert of a complex digital product area and oversee a team or teams to deliver technical solutions and exceptional digital customer journeys that align with business objectives.
• Product Discovery: Strong expertise in creating and managing product discovery processes, including ideation, prototyping, and validation techniques and A/B tests to identify and prioritise product opportunities
• User research: Ability to conduct user research through qualitative and quantitative methods and translate these insights into actionable product features and improvements that align with business goals and user needs.
• Effective communication and stakeholder management: Clearly articulate product strategy, progress, and key milestones to business and senior stakeholders; engage and manage relationships with key stakeholders, ensuring their needs and expectations are met, keeping them informed of progress and outcomes, and clearly articulating how the squad’s work aligns with company objectives.
• Cross-functional collaboration: Work closely with Head of Digital Commercial and key stakeholders to proactively manage dependencies across squads, ensuring we have actively managed and mitigated any key risks
• Leverage data and insights: Understand and utilise data insights to analyse the customer journey to uncover, test, prioritise, and deliver customer-centric solutions.
• Continuous improvement and innovation: Foster a culture of continuous improvement and innovation within the team, encouraging the exploration of new ideas and approaches to enhance the product.
• Risk management and mitigation: Identify potential risks and develop mitigation strategies to ensure the successful delivery of the product.
• Market Understanding: Demonstrate a deep understanding of industry trends and apply this knowledge strategically to inform and guide the development of products within their team.
• Training and development: Mentor and develop team members, fostering a culture of growth and learning across squads

You

• Extensive product management experience, with demonstrated ability to lead multiple digital teams from concept through the product discovery process and delivery, validating and iterating the concept along the way
• Deep understanding of product lifecycle management and proficiency in product management tools (Jira / Azure Dev Ops, Confluence, Miro, Figma, Amplitude)
• Proven stakeholder management experience and strong communicator who is able to articulate and drive the vision and strategy for their product area
• Strong strategic thinker who is able to shape the product vision and strategy for a product
• Proven experience in mentoring and developing junior product managers, fostering their growth and ensuring they have the tools and knowledge to succeed within their roles
• Extensive experience in measuring and optimising customer journeys through data insights to enhance product performance and user satisfaction

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

You’ll receive the following benefits and more:

•  25 days holiday pro rata, increasing through length of service, with option to buy or sell.
• Private Medical Health Insurance as a benefit in kind
• An enhanced pension plan and life insurance Various other benefits and online discounts  

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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