When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Parexel is looking for changemakers who are driven by curiosity, passion, and optimism. Come join us in keeping the Patient at the Heart of Everything We do.
Job Title:
Senior Digital Adoption Platform (DAP) - WalkMe
Please note: This is a long-term temporary position (12-months+)
Job Introduction:
At Parexel, we are a leading Clinical Research Organization company specializing in delivering life-changing medicines to patients. We are seeking a Senior Digital Adoption (DAP) - WalkMe to join our team. As a Senior DAP, you will play a vital role in the ongoing development of technology solutions working closely with the WalkMe COE team members and business subject matter experts to design, build, and test digital adoption platform solutions – in-application performance support – to ensure that our organization is getting the most out of our digital assets.
Who we are looking for:
Innovative individuals with proven experience working as a Senior DAP or in a similar role. Who are passionate and knowledgeable of WalkMe to help the business, strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organization, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. That possess excellent problem-solving and analytical skills while demonstrating impeccable communication skills.
What you’ll do:
- Collaborate with internal teams (BA Digital Adoption, IT developers, business SMEs, training) to help develop, build, test, and maintain WalkMe content.
- Setup and utilize segmentation to define users and enable data distribution to the right user, in the appropriate format, and in a timely matter.
- Design impactful and creative solutions, measure results, iterate and improve to drive optimal outcomes.
- Collaborate with business and technical partners to ensure timely delivery of release specific content the ensures software readiness and change management.
- Partner with solution owners and internal team members to ensure continuity of WalkMe content in supported systems through each system release cycle.
Technical Skills:
Expert level skills in the digital adoption technology WalkMe (3+ years’ experience required). HTML and JQuery experience required. Ability to quickly grasp complex technical concepts and make them easily understandable in text, workflows, videos, or pictures. Strong analytical and critical thinking skills with the ability to understand a problem and test from multiple angles to derive the best path to resolution. Bachelor’s degree or other relevant qualification/experience required. WalkMe certification or equivalent required.
Why join us:
Opportunity to work on innovative projects at the forefront of the industry.
Collaborative and inclusive work environment that values your expertise.
Professional advancement and development opportunities.
Work life balance and flexible working hours.
Parexel US Benefits:
- Health, Vision & Dental Insurance
- Tuition Reimbursement
- Vacation/Holiday/Sick Time
- Flexible Spending & Health Savings Accounts
- Work/Life Balance
- 401(k) with Company match
- Pet Insurance
Full list of benefits available here: https://www.parexel.com/us-benefits
About Parexel International:
At Parexel we embrace flexibility and understand that in today’s fast-paced world, employees need to balance their careers with their personal lives. Come join us where learning is constant, you’re exposed to a world of experiences and open doors. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy, and we're committed to making a difference. If this job does not sound like the next step in your career, but perhaps you know of someone who’d be a perfect fit, please share the job posting link to apply!
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 21,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere. Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference. For more information, visit parexel.com.
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