The Senior DevOps Engineer plays a critical role in leading the setup, deployment, and optimization of NGDATA’s SaaS solutions. This role is vital for ensuring successful implementation and integration of technologies, enhancing client satisfaction, and driving high-quality service delivery. The position directly contributes to the organization’s goal of delivering personalized, data-driven experiences through effective cloud and data management.
Tasks and Responsibilities
Main responsibilities
- Lead the setup and deployment of SaaS solutions, ensuring alignment with client needs
- Manage cloud-based infrastructure and services across AWS
- Collaborate with engineering teams to troubleshoot and integrate software components
- Create and maintain documentation for system configurations and best practices
- Identify and implement process improvements and automation opportunities
Additional / occasional tasks
- Participate in client meetings and provide technical insights
- Conduct training sessions or workshops for clients on system usage and best practices
Leadership Workload
- This position involves approximately 20% leadership tasks, including mentoring junior team members and leading implementation projects, with the remaining 80% focused on technical tasks.
Competence Profile
Background / Education Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
Experience / Skill Requirements
- Minimum of 5 years in DevOps roles with experience in SaaS implementations and cloud solutions
- Hands-on experience with AWS
- Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Terraform, Ansible)
- Experience with Kubernetes
- Experience with site reliability engineering
Personal Competences
- Strategic Thinking: Ability to develop and execute strategies for efficient SaaS implementation and cloud optimization.
- Problem-Solving: Strong analytical skills to troubleshoot complex technical issues and drive innovative solutions.
- Communication: Excellent skills to articulate technical concepts to clients and internal teams effectively.
- Adaptability: Ability to work efficiently in a remote environment and adapt to changing client needs and technologies.
- English: Fluent (both written and oral)
Top Skills
What We Do
NGDATA is a global digital experience company that partners with businesses to harness the power of data to drive customer-centricity.
Our solutions centralize customer data and use AI modeling and machine learning to recommend industry-specific, omnichannel customer engagement journeys. These recommendations build lasting relationships with customers, and drive business impact through retention and an increase in wallet share and market share.
In over a decade of experience collaborating with data-rich industries including financial services, telecommunications, media and entertainment, utilities, and hospitality; NGDATA's cutting-edge technology and team of experts have delivered more than half a billion personalized recommendations for companies around the world
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